Retail Sales Team Lead — Elevate Customer Experience

Palmetto Moon; Buford (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Palmetto Moon at Mall of Georgia Buford, GA is seeking a Sales Team Lead to support the Store Sales Manager in driving sales, daily operations, and delivering exceptional customer service. The role emphasizes leadership, coaching, and ensuring company standards are met across responsibilities from sales drives to visual merchandising.

The candidate will supervise MOD shifts, engage customers, train staff, and uphold policies while promoting a premium Southern lifestyle shopping experience.

Qualifications

• Previous experience in a retail or sales environment.
• Shown leadership and delegation skills along with proven ability to hold team members accountable.
• Confident, proactive and willingness to take on workplace challenges.
• Ability to multi-task and change priorities as necessary.
• Strong verbal communication, and the ability to convey important information clearly and effectively.
• Quick decision-making and problem-solving abilities, specifically in terms of customer service.
• Ability to read key reporting and learn company POS system with standard training.

Responsibilities

• Assist Store Sales Manager in achieving sales goals and objectives through effective leadership
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
• Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
• Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
• Train and coach team to offer expected level of customer service in order to drive sale performance
• Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
• Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
• Adjust team priorities to meet goals and company/store initiatives

Skills

Retail experience

Leadership

Customer service

Multi-tasking

Communication

Job description

Palmetto Moon at Mall of Georgia Buford, GA is seeking a Sales Team Lead to support the Store Sales Manager in driving sales, daily operations, and delivering exceptional customer service. The role emphasizes leadership, coaching, and ensuring company standards are met across responsibilities from sales drives to visual merchandising.

The candidate will supervise MOD shifts, engage customers, train staff, and uphold policies while promoting a premium Southern lifestyle shopping experience.