Retail Sales Supervisor, Topanga Mall

Nestlé SA; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading coffee company is seeking a Boutique Team Leader for its retail boutique in California. This role focuses on people leadership, driving sales, and delivering exceptional customer experiences. The ideal candidate will have strong retail and coaching experience, with a commitment to fostering an inclusive workplace. The position offers competitive pay along with various employee benefits and opportunities for personal development.

Benefits

Performance-based incentive program

Free Nespresso machine and coffee product allowance

401k with company match

Educational reimbursement

Health and wellness programs

Qualifications

• Proven experience in retail and customer service.
• Strong ability to coach and lead a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Drive sales and productivity in the store.
• Maintain operational standards and cleanliness.
• Create personalized coffee experiences for customers.
• Coach and inspire team members.

Skills

People leadership

Sales expertise

Customer service

Operational management

Job description

Overview

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Reimagine what coffee can be. Reimagine what you can become. Let’s grow together.

Boutique Team Leader – Join our elegant retail boutique at Topanga Mall. As an integral member of our retail store leadership team, your primary focus is delivering excellence in people leadership, sales, service, and operations. You will coach sales associates to become customer experience and product knowledge experts and create exceptional coffee experiences for our customers.

What’s in it for you

• Competitive pay – Plus quarterly bonus for achieving team sales and service goals.
• Growth and Development – Build a career aligned with who you are, supported in personal development and empowered to own your career journey.
• Caring Culture – A supportive, collaborative environment that feels welcoming and revitalizing.
• Purposeful work – As a B Corp, work that makes a positive impact for people and the planet.

The approximate hourly pay for this position is $25. This is a good faith estimate at posting time; final compensation may vary based on knowledge, skills, abilities, and geographic location.

What we offer

Nespresso offers Retail employees a performance-based incentive program and a total rewards package, including a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, an employee recognition program, and discounts at over 2,000 companies. (Incentives and/or benefit packages may vary by position.)

What you’ll be doing

• Drive Results: Function as manager on duty, driving sales by maximizing store productivity and building customer relationships through exceptional experiences in a fast-paced environment. Assist the ASM and SM with reporting and sales trends to achieve goals in sales, customer acquisition, and service.
• Operational Excellence: Maintain store standards, cleanliness, visual merchandising, inventory/stock management, TQM compliance, and cash processes. Prioritize safety and a healthy environment for employees and customers.
• Customer/Hospitality focus: Create personalized coffee experiences by sharing knowledge of our coffee and sustainability practices to build relationships.
• Delight customers: Offer complimentary tastings and leverage product knowledge to grow the customer base and sales.
• Inspiring People Leadership: Influence and inspire a team to drive sales and service through coaching and training.
• Collaborative Team Player: Seek and provide feedback, build strong relationships, champion innovative ideas, adapt to change, and foster a growth mindset.

It is our business imperative to remain an inclusive workplace. We welcome veterans and separated service members and are committed to an inclusive environment for individuals with disabilities. Nestlé/Nespresso USA is an equal employment opportunity employer. If you require accommodations in the recruitment process, contact [e-mail] or dial 1-800-321-6467 (TTY 711).

This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.