Retail Sales Supervisor, MAJE, Spring Street SoHo, NYC

SMCP NORTH AMERICA (US, CANADA); New York (NY); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Voluntary health plan

401(k)

Paid time off including holiday pay

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

Job summary

MAJE Retail Sales Supervisor at the Spring Street SoHo flagship in NYC, part of SMCP North America. You will lead a team of sales associates, drive exceptional client experiences, and coach staff to uphold brand standards while achieving sales goals.

You’ll build lasting client relationships, demonstrate styling expertise, and contribute to the store’s performance. Flexibility with evenings, weekends, and holidays is required.

Qualifications

• 1+ years of service experience in a retail environment.
• Some supervisory experience in a retail setting.
• Passionate about customer service and fashion with a Parisian chic aesthetic.
• Flexible with scheduling including evenings, weekends, and holidays.

Responsibilities

• Lead with passion to deliver personalized clienteling and exceptional service.
• Coach and mentor sales associates to enhance selling skills and product knowledge.
• Act as go-to leader in the absence of store management.
• Build and maintain strong client relationships to drive loyalty.
• Support sales initiatives and motivate the team to meet KPIs.
• Provide feedback to ensure targets are achieved.
• Support back-of-house operations and inventory management.

Skills

Customer service

Team leadership

Communication skills

Styling & fashion knowledge

POS systems

Tools

POS systems

Job description

Retail Sales Supervisor, MAJE, Spring Street SoHo, NYC

New York, New York, United States

Location: MAJE Spring Street Flagship in SoHo, NYC

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

As a Sales Supervisor, you’ll play a crucial role in delivering an exceptional client experience while leading and inspiring your team to achieve excellence. You’ll build strong, lasting relationships with clients, setting the standard for personalized, authentic service. Your passion for fashion and customer care will be evident as you assist with styling clients and guiding them through a seamless, memorable shopping experience.

In this role, you’ll help reinforce our branded customer service experience and lead your team in executing key sales and service initiatives. You’ll educate customers about our products, assist them in finding the perfect selections, and ensure each interaction leaves them with an exceptional experience that encourages loyalty.

Beyond driving sales and customer satisfaction, you’ll take on a leadership role in the store, mentoring and coaching sales associates to foster a positive, motivating work environment. By supporting operational efficiency and modeling behaviors that build lasting client relationships, you’ll help your team grow professionally while exceeding performance expectations.

What You’ll Do:

Leadership & Team Development

• Support the sales team by leading with passion and setting high standards for clienteling and exceptional customer service.
• Coach and mentor sales associates to enhance their selling skills, product knowledge, and customer engagement techniques.
• Act as a go-to leader in the absence of store management, ensuring smooth and efficient daily operations.

Client Relationships & Customer Experience

• Assist in building strong, lasting client relationships, fostering customer loyalty and encouraging repeat business.
• Ensure the team consistently delivers personalized service while maintaining brand standards in selling techniques, styling expertise, and overall client engagement.
• Help drive store performance by supporting sales initiatives and motivating the team to meet and exceed sales goals and key performance indicators (KPIs).
• Provide feedback and guidance to ensure individual and team sales targets are achieved.

Operational Support & Store Efficiency

• Support back-of-house operations and day-to-day processes to ensure the store runs efficiently and effectively.
• Assist with inventory management, stock organization, and other operational tasks to enhance the overall store experience.

Who You Are:

• 1+ years of prior service experience, preferably in a retail environment.
• Some prior supervisory experience in a retail setting.
• Passionate about customer service and fashion, with an eye for Parisian chic and luxury retail.
• Friendly, outgoing, and a natural communicator who thrives in a team environment.
• A problem solver who is adaptable, organized, and detail-oriented.
• A social media presence (preferred but not required).
• Flexible with scheduling and adaptable to the needs of the business.
• Interested in a career path in retail management.
• Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Life:

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.

We know that balance and well-being matter. That’s why we provide a voluntary health plan, 401(k), and paid time off, including holiday pay—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.

Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!

NYC COMPENSATION RANGE

$23.50 - $27 USD

U.S. Standard Demographic Questions

Dear Applicant,

Thank you for considering employment with SMCP. As part of our commitment to fostering a diverse and inclusive workplace, we invite you to voluntarily provide demographic information. Your responses will remain confidential.

By answering these questions, you help us to ensure our workforce reflects the rich tapestry of backgrounds, experiences, and perspectives that make our company stronger. Understanding the diversity of our team allows us to create a supportive environment where every individual can thrive and contribute their best work.

We recognize the importance of privacy and respect your decision whether to answer these questions. However, we encourage you to consider the positive impact your voluntary participation can have on our ongoing efforts to build a more inclusive workplace where everyone belongs.

Thank you for your cooperation and for being a part of our commitment to diversity, equity, inclusion, and belonging.

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