Retail Sales Supervisor / Keyholder

Chrome Hearts; New York (NY); On-site; USD 80,000 - 92,000; Full time

Job summary

An established industry player in luxury retail is seeking a Keyholder to enhance client relationships and drive sales. In this role, you will lead by example, train team members, and create exceptional experiences for clients. Your expertise in product knowledge and operational capabilities will be essential in achieving sales goals and maintaining store integrity. If you are passionate about luxury products and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Minimum of 2 years of sales experience, preferably in luxury retail.
• Strong leadership and organizational skills are essential.

Responsibilities

• Drive sales by curating client relationships and exceeding goals.
• Train team members on product knowledge and retail standards.

Skills

Sales experience

Leadership skills

Interpersonal skills

POS system proficiency

Foreign language skills

Tools

POS system

Job description

CHROME HEARTS , the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world.

SUMMARY/OBJECTIVE

The Keyholder is responsible for driving sales by curating client relationships, exceeding goals and leading by example. Through product knowledge and elevated operational capabilities, the Keyholder creates an exceptional and unique experience for both the internal and external client supporting our brand.

ESSENTIAL FUNCTIONS

• Lead by example and train other team members on Chrome Hearts standards and expectations to include Product Knowledge, Selling Standards, Visual Merchandising, and Policy & Procedures
• Manage Client and Staff needs in absence of another member of management to include opening and closing of the Store
• Achieve sales goals through selling, building, and maintaining client relationships and adhering to all CRM requirements
• Assist and follow up with Clients on special orders, repairs, and custom requests
• Display a thorough comprehension of, and remain up to date on, Product Knowledge and Company news
• Process transactions through the POS and/or other systems to service Clients inclusive of a proficient knowledge of conducting Management POS functions
• Maintain visual integrity of the Store, including stocking and restocking of merchandise, updating displays, and presenting product in accordance with Chrome Hearts guidelines
• Assist in maintaining an accurate inventory through completing inventory checks and cycle counts and participating in the annual/semi-annual Physical Inventory
• Be a positive role model representing the brand at all times
• Build and maintain good working relationships with Management Team, Peers, and other Chrome Hearts Store Teams
• Adhere to all retail policies and procedures
• Follow all health and safety guidelines

QUALIFICATIONS

• High degree of integrity working with sensitive information
• Recommended minimum of 2 years of Sales experience to include running the salesfloor, luxury retail preferred
• Possess leadership skills, training abilities and organization
• Strong drive for results; goal oriented
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and written
• Proficient in the use of a POS system
• Strong team player
• Foreign language skills are a plus
• Flexible availability to include working some nights, weekends, and holidays

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to stand for long periods of time, walk and climb stairs; ability to use arm, hands, and fingers to perform basic retail duties. The employee is required to be able to lift boxes up to 25 pounds.

BENEFITS

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

80K + (plus) USD per year depending on level of experience