Retail Sales Supervisor

Staples; Needham (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

A leading company in the retail office equipment industry is hiring a Retail Sales Supervisor in Needham, MA. This role focuses on driving sales, customer engagement, and team leadership while offering flexible shifts and excellent perks. Candidates should have retail experience and strong teamwork skills.

Benefits

Flexible part-time or full-time hours

Generous paid time off

401(k) plan with a company match

Dental and vision insurance

Associate discounts

Weekly pay

Career development programs

Discounts at hundreds of retailers

Qualifications

• 1+ year experience selling retail products or services.
• Must engage with customers and understand their needs.
• Experience coaching a team and/or supervising others.

Responsibilities

• Oversee front of store operations and champion customer engagement.
• Provide peer coaching to drive customer service and sales.
• Perform Floor Leader duties to enhance customer experience.

Skills

Customer engagement

Effective communication

Organization

Adaptability

Conflict management

Job description

3 days ago Be among the first 25 applicants

Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions, and service throughout the store, while actively engaging customers to provide complete solutions. Hiring immediately.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

• Flexible part-time or full-time hours (depending on the store’s needs), generous paid time off, weekly pay, and career development programs
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more
• 401(k) plan with a company match
• Dental and vision insurance; full-time eligible for medical coverage
• And many more benefits
• Compensation based on qualifications and experience

Provide peer coaching and support to the store team to drive customer service, sales, and conversion.

• Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer
• Own weekly sales and merchandising activities
• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store
• Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned
• Remain available and always support an engaging environment
• Complete daily tasks for merchandising and sales opportunities within the store
• Assist with operational tasks in partnership with the GM
• Peer coach team on behaviors to win, deliver great customer service, and achieve results through role playing and feedback
• Be flexible to perform other duties as assigned

Essential Skills And Experience

• Able to work a flexible schedule based on the store’s needs
• 1+ year experience selling retail products or services
• Must be able to and want to engage with customers and understand their needs
• Effective communication skills, organization, and adaptability to changing business priorities
• Experience coaching a team and/or supervising others
• Ability to work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, non-confrontational, and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously

Staples does not sponsor applicants for work visas for this position.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail Office Equipment

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