Retail Sales Supervisor

Staples; Mayfield Heights (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Flexible hours

Weekly pay

Career development program

Associate discounts

Retail discounts

401(k) match

Dental insurance

Vision insurance

Medical coverage for full-time

Job summary

Staples is seeking a Retail Sales Supervisor in Mayfield Heights to champion customer engagement and oversee front-of-store operations. You and the store team will focus on increasing sales, conversions and service while actively engaging customers to provide complete solutions.

Responsibilities include coaching the team, managing weekly sales and merchandising tasks, and acting as Floor Leader to ensure an exceptional customer experience. Flexible hours and growth opportunities available.

Qualifications

• 1+ year experience selling retail products or services.
• Ability to engage with customers to understand needs.
• Effective communication and organization.
• Able to work flexible schedule.
• Experience coaching a team.

Responsibilities

• Provide peer coaching and support to the store team to drive customer service, sales, and conversion.
• Own weekly sales and merchandising activities.
• Perform Floor Leader role, directing the team to deliver a great customer experience.
• Champion company initiatives and adapt to changes or additional duties.
• Complete daily merchandising and sales tasks and assist with operational duties with the GM.
• Coach the team on behaviors to win and deliver results through role playing and feedback.

Skills

Customer engagement

Coaching team

Supervising others

Communication skills

Job description

Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout the store, while actively engaging customers to provide complete solutions.

Get great perks.

• Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

• Associate discounts on in-store and online merchandise, services and warranty plans

• Discounts at hundreds of retailers, restaurants and more

• 401(k) plan with a company match

• Dental and vision insurance, full-time eligible for medical coverage

• And many more benefits

• Compensation based on qualifications and experience

Provide peer coaching and support to the store team to drive customer service, sales, and conversion.

• Focus on providing an exceptional store experience, consultative selling, driving conversion, and providing total solutions to every customer

• Own weekly sales and merchandising activities

• Perform Floor Leader role, directing the team to deliver a great customer experience in all areas of the store

• Champion company initiatives, adaptable to change or responsibilities, and flexible to perform other duties as assigned

• Remain available and always support an engaging environment

• Complete daily tasks for merchandising and sales opportunities within the store

• Assist with completing and delegating operational tasks in partnership with the GM

• Peer coach team on the behaviors to win, deliver great customer service and to deliver results through role playing and feedback

• Be flexible to perform other duties as assigned

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs

• 1+ year experience selling retail products or services

• Must be able to and want to engage with customers and understand their needs

• Effective communication skills, organization, and adaptive to changing business priorities

• Experience coaching a team and/or supervising others

• Ability to work cooperatively in a high paced and sometimes stressful environment

• Manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously

Staples does not sponsor applicants for work visas for this position.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.