Retail Sales Supervisor

Ocean State Job Lot; Los Angeles (CA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player seeks a Retail Sales Supervisor to lead and enhance the customer experience in their vibrant retail stores. This role is pivotal in managing daily operations, supervising staff, and driving sales while ensuring compliance with company standards. The ideal candidate will thrive in a fast-paced environment, showcasing strong leadership and communication skills. Join a dedicated team that values diversity and inclusion, and be part of a mission to deliver exceptional service at iconic venues. If you're passionate about retail and customer engagement, this opportunity is perfect for you.

Qualifications

• Minimum 2 years experience in specialty retail with focus on sales floor management.
• Strong leadership and supervisory ability, with excellent communication skills.

Responsibilities

• Oversee daily operations of retail stores ensuring smooth and efficient service.
• Train and mentor staff to provide excellent customer experience and product knowledge.

Skills

Leadership

Customer Service

Sales Management

Communication

Inventory Management

Education

High School Diploma or equivalent

Tools

POS System

Retail Technologies

Job description

About Los Angeles Philharmonic Association

Founded in 1919, the Los Angeles Philharmonic Association presents and promotes the performing arts in its varied forms at the highest level of excellence to a diverse and large audience, at Walt Disney Concert Hall, the Hollywood Bowl, The Ford, and YOLA.

Statement of the Job: The Retail Sales Supervisor, reporting to the Operations Manager, Retail Services, is responsible for overseeing the daily operations of the LA Phil retail stores located in Walt Disney Concert Hall and Hollywood Bowl. This includes supervising staff, ensuring a high level of customer engagement, and managing store operations. The Retail Supervisor works closely with the Retail Management team to enhance customer experience and maximize revenue.

Essential Functions:

1. Serve as the manager-on-duty, ensuring the stores run smoothly and efficiently.
2. Train, mentor, and supervise store staff, ensuring excellent customer experience and product knowledge.
3. Lead by example with strong leadership and coaching skills, demonstrating exceptional service.
4. Conduct pre-shift meetings, coordinate break schedules, and assign tasks to ensure a high level of customer experience.
5. Maintain accountability for store operation, in compliance with LA Phil standards, policies, and procedures.
6. Support inventory management, including the receiving process, restocking, and distribution efforts.
7. Develop expert knowledge of the POS system and retail technologies to enhance operational efficiency.
8. Proactively identify and present opportunities to improve sales, service quality, operational efficiency, and overall productivity.
9. Other duties may be assigned.

Relationships:

Reports To: Operations Manager, Retail Services

Interacts with: LA Phil Retail team and all LA Phil Staff

Minimum Requirements:

• Minimum of 2 years of experience in specialty retail with focus on sales floor management.
• Proven ability to take initiative and make sound judgment calls in line with company policies.
• Ability to thrive in a fast-paced environment, managing competing priorities effectively.
• Strong communication skills with experience in providing constructive feedback and achieving positive customer service outcomes.
• Demonstrated leadership and supervisory ability, strong interpersonal skills.
• Flexible to work evenings, weekends, and holidays as required, a minimum of 3 shifts per week.
• Classical music background a plus but not required.
• Ability to lift and carry up to 30 lbs., stand for 4+ hours, walk, pull weighted carts of 30+ lbs., and bend/stretch as needed.

The Los Angeles Philharmonic Association will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, or any other basis protected by federal, state, or local law.

The only way to apply for an LA Phil position online is through this portal. If you receive a link or request to apply outside of this portal, please disregard it and contact [e-mail].