Retail Sales - Shoes - Natick Mall

brobstongroup.com - Jobboard; Natick (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

brobstongroup.com - Jobboard is looking for a customer service representative in Natick, Massachusetts. This role involves providing excellent customer service and style guidance while driving sales both in-store and through digital channels.

The ideal candidate should possess strong communication skills, a goal-oriented work ethic, and the ability to work effectively in a team. Responsibilities include setting sales goals, building customer relationships, and maintaining department readiness.

Qualifications

• Self-motivated and goal-oriented work ethic.
• Ability to work effectively in a team and prioritize multiple tasks.
• Willingness to work a flexible schedule.

Responsibilities

• Set and achieve individual and team sales goals.
• Build and maintain lasting customer relationships.
• Provide honest style and fit advice.
• Perform merchandising tasks in-store.
• Assist in different departments as needed.

Skills

Communication skills

Interpersonal skills

Teamwork

Sales goals achievement

Customer service

Job description

Summary

Provide excellent customer service and style guidance while driving sales both in-store and through digital channels. Use product knowledge and personal engagement to build lasting customer relationships and support team goals in a fast-paced retail environment. Maintain department readiness through merchandising, stocking, and basic upkeep.

Responsibilities

• Set and achieve individual and team sales goals, including in-store and digital selling using text and social media.
• Build and maintain lasting customer relationships and open Nordstrom Rewards accounts.
• Provide honest style and fit advice and deliver friendly, customer-focused service.
• Perform merchandising tasks: fill orders, stock shelves, re-merchandise, apply price markdowns, and perform light cleaning.
• Occasionally assist in departments other than the assigned area and work a flexible schedule.

Requirements

• Excellent communication and interpersonal skills with a customer-first attitude.
• Self-motivated, goal-oriented work ethic and interest in using networking and technology to drive sales.
• Ability to work effectively in a team, prioritize multiple tasks, and follow through on responsibilities.
• Willingness to work a flexible schedule based on business needs.
• Physical ability to move continuously for 6-8 hours, perform frequent bending and reaching, and lift up to 25 pounds occasionally.