Retail Sales & Service Advisor (Part-time)

Asurion; Muncie (IN); On-site; USD 18,000 - 26,000; Full time

Job summary

Asurion is seeking a Retail Sales & Service Advisor for its Muncie, IN location to deliver an outstanding in-store customer experience. You will greet customers, answer questions, and guide them through product and service options while maintaining efficient check-in and check-out workflows.

You will drive sales of retail products, protect plans, and accessories, and help maintain presentation standards. Collaboration with store leadership and technicians ensures smooth handoffs and excellent

Qualifications

• Experience in customer service or retail sales is preferred.
• Strong communication and interpersonal skills.
• Comfortable in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support customer satisfaction initiatives and resolve escalations with professionalism and confidence.
• Build customer loyalty through consistent, high-quality interactions across every visit.

Skills

Customer service

Retail sales

Communication

Product knowledge

Multitasking

Flexible scheduling

Job description

Retail Sales & Service Advisor

Muncie, IN $16.25/hr

Key Responsibilities

Customer Experience & Service

• Greet customers and provide a welcoming, professional in-store experience
• Answer incoming calls and assist customers with service inquiries, pricing, and product information
• Manage customer check-in and check-out processes accurately and efficiently
• Educate customers on products, services, warranties, and available solutions
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence
• Build customer loyalty through consistent, high-quality interactions across every visit

Sales & Revenue Generation

• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings
• Drive attachment and protection plan attach rates as a core sales performance metric
• Identify customer needs and recommend appropriate products and solutions
• Maintain and merchandise accessory wall displays and retail presentation standards
• Generate and follow up on customer leads and sales opportunities
• Meet or exceed individual sales and performance goals

Operational Support

• Assist with daily front-of-house operational tasks including cleaning and store organization
• Maintain accurate customer records and transaction documentation
• Support inventory awareness and retail readiness standards
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor

Qualifications Required

• Previous customer service or retail sales experience preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced, sales-driven environment
• Ability to multitask and manage customer interactions professionally
• Basic technical aptitude and willingness to learn product offerings
• Flexible availability including evenings, weekends, and holidays as needed

Preferred Experience

• In wireless, electronics, retail, or service-based environments
• Proven track record in sales or customer engagement roles
• Experience handling customer transactions and point-of-sale systems

Compensation Structure

Hourly position with performance-based incentive opportunities Individual performance metrics tied to sales and customer experience outcomes

Core Competencies

• Customer Service Excellence
• Sales & Upselling
• Communication Skills
• Product Knowledge
• Team Collaboration
• Attention to Detail
• Retail Operations Support
• Problem Solving

Reporting Structure

Reports To: Store Manager

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.