Retail Sales & Service Advisor

Asurion; Rock Hill (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

Asurion in Rock Hill is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales and supporting front-of-house operations in the repair shop.

You will greet customers, answer inquiries, educate on products, and ensure smooth service handoffs. This role emphasizes sales growth, customer engagement, and efficient store operations without performing device repairs.

Qualifications

• Previous customer service or retail sales experience.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.
• Basic technical aptitude and willingness to learn product offerings.
• Flexible availability including evenings, weekends, and holidays as needed.

Responsibilities

• Greet customers and provide a welcoming, professional in-store experience.
• Answer inquiries, pricing and product information for service needs.
• Manage check-in/check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and soluciones available.
• Support satisfaction initiatives and resolve escalations with professionalism.
• Drive sales of retail products and services including connected home products and protection plans.
• Maintain merchandise displays and follow-up on leads and opportunities.
• Assist with front-of-house tasks and accurate transaction documentation.
• Collaborate with repair technicians to ensure smooth handoffs.

Skills

Customer service

Sales

Communication

Product knowledge

Team collaboration

Attention to detail

Tools

POS systems

Retail software

Job description

Rock Hill $17.00/hr The Retail Sales & Service Advisor is responsible for delivering an exceptional customer experience while driving retail sales and supporting front-of-house operations within the repair shop. This customer-facing role focuses on sales, service intake, product education, and operational support while serving as the first point of contact for customers. This role sets the tone for the customer experience from greeting through checkout and serves as the store’s front-of-house selling specialist. This position does not perform device repairs but plays a critical role in customer engagement, sales growth, and operational flow.

Key Responsibilities

Customer Experience & Service

• Greet customers and provide a welcoming, professional in-store experience
• Answer incoming calls and assist customers with service inquiries, pricing, and product information
• Manage customer check-in and check-out processes accurately and efficiently
• Educate customers on products, services, warranties, and available solutions
• Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence
• Build customer loyalty through consistent, high-quality interactions across every visit

Sales & Revenue Generation

• Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings
• Drive attachment and protection plan attach rates as a core sales performance metric
• Identify customer needs and recommend appropriate products and solutions
• Maintain and merchandise accessory wall displays and retail presentation standards
• Generate and follow up on customer leads and sales opportunities
• Meet or exceed individual sales and performance goals

Operational Support

• Assist with daily front-of-house operational tasks including cleaning and store organization
• Maintain accurate customer records and transaction documentation
• Support inventory awareness and retail readiness standards
• Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor

Qualifications Required

• Previous customer service or retail sales experience preferred
• Strong communication and interpersonal skills
• Comfortable working in a fast-paced, sales-driven environment
• Ability to multitask and manage customer interactions professionally
• Basic technical aptitude and willingness to learn product offerings
• Flexible availability including evenings, weekends, and holidays as needed

Preferred Experience

• Experience in wireless, electronics, retail, or service-based environments
• Proven track record in sales or customer engagement roles
• Experience handling customer transactions and point-of-sale systems

Compensation Structure

Hourly position with performance-based incentive opportunities Individual performance metrics tied to sales and customer experience outcomes

Core Competencies

• Customer Service Excellence
• Sales & Upselling
• Communication Skills
• Product Knowledge
• Team Collaboration
• Attention to Detail
• Retail Operations Support
• Problem Solving

Reporting Structure

Reports To: Store Manager

Company Culture

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.