Retail Sales Representative I, II, and III

Wave Broadband; Port Orchard (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Wave Broadband is seeking Retail Sales Representatives for their Port Orchard location. The role involves providing exceptional customer service, selling telecommunications products, and addressing customer inquiries and complaints. With a comprehensive benefits package and a supportive environment, this is an exciting opportunity to grow in the telecommunications field.

Benefits

401k with employer match

Medical, dental, vision, life insurance options

Paid Time Off/Vacation

Tuition reimbursement program

Employee discount program

Qualifications

• Experience in customer support/service preferred.
• Bilingual skills preferred.
• Knowledge of cable and data products and services.

Responsibilities

• Sell targeted products and packages.
• Provide outstanding customer service.
• Resolve customer inquiries and issues.

Skills

Interpersonal skills

Problem solving

Customer service

Education

High school diploma or equivalent

Job description

Retail Sales Representative I, II, and III

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Retail Sales Representative I, II, and III

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Description

Retail Sales Representative I, II, or III

Job Details

Description

Retail Sales Representative I, II, or III

Location: Port Orchard, WA

Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Astound is currently searching for a Retail Sales Representative I, II, or III in our Port Orchard, WA office. This position is responsible for providing outstanding customer service and support to Astound customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries and complaints.

Where You Will Work

• This position will be based in Port Orchard, WA location, with the ability to travel into the nearest office and the field as needed
  
  

A Day in the Life of the Retail Sales Representative:

• Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
• Demonstrate Astound’s various products and services to inbound customer traffic at the retail center
• Communicate current promotions and offers to all potential customers
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
• Review customer’s current level of service and introduce new services as appropriate
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
• Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
• Track sales progress and document productivity on sales forms/ reports as provided by the company
• Ensure all required paperwork is legible, complete and submitted in a timely manner
  
  

What You Bring To The Table

• Phone customer support/service related background in call center environment preferred
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful
• Bilingual skills preferred
• Friendly, enthusiastic and outgoing demeanor
• Demonstrates a thorough knowledge of cable and data products and services
• Ability to learn and retain new information and concepts quickly
• Demonstrates ability to diagnose and solve problems
• Exhibits the ability to follow direction and possesses the ability to follow through
• Displays proven good judgment and proactive decision-making skills
• Must possess the ability to adapt to change
• Cable Television industry experience preferred
• Telecommunications experience preferred
  
  

Education And Certifications

• High school diploma or equivalent
  
  

We're Proud To Offer a Comprehensive Benefits Package Including

• 401k with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our West region and could vary within other geographical regions.)
• Paid Holidays: 7 days per year
• Paid Sick Leave based on state and local ordinance (**Sick leave is specific to our West region and could vary within other geographical regions.)
• Tuition reimbursement program
• Employee discount program
  
  

Benefits

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:

• Retail Representative I - $17.00 - $23.80 per hour
• Retail Representative II - $17.85 - $24.99 per hour
• Retail Representative III - $18.74 - $26.24 per hour
  
  

Our Mission Statement

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun
  
  

Diverse Workforce / EEO

Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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