Retail Sales Pro — Uncapped Commissions & Growth

Vyve Broadband; Statesboro (GA); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Life and disability insurance

Wellness rewards program

Courtesy cable in markets

Job summary

Vyve Broadband is seeking a Retail Sales Agent to provide excellent customer service and drive sales in our Georgia markets. You will handle inquiries, resolve issues, and educate customers on Vyve products while meeting revenue targets.

Join a team with uncapped commissions, performance reviews, an annual bonus, and paid career advancement training. Veterans and bilingual candidates are encouraged to apply.

Qualifications

• 2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.
• Ability to multitask and handle multiple computer applications to assist customers.
• Strong organization and time management skills.
• Excellent interpersonal skills.
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation.
• Ability to type 35 wpm.
• High School Diploma or GED.
• Bi-lingual (preferred).

Responsibilities

• Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner.
• Resolves simple & complex customer issues.
• Demonstrates a strong passion for selling Vyve products and services.
• Meets and exceeds monthly revenue sales targets.
• Generates and/or maintains departmental reports as required.
• Serves as a mentor to other team members, providing instruction, support and direction.
• Performs all duties of Retail Sales Agent as necessary by: initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports.
• Accurately explains bills and Company policies and procedures concerning prices, billing and service.
• Determines customer needs and educates customer in order to sell or upgrade services.
• Accurately documents all sales/order activity via online database system.
• Processes customer payments accurately and balances daily transactions according to established cash management procedures.
• Collects delinquent accounts.
• Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history.
• Issues, receives, and maintains records of customer-premise equipment.
• Troubleshoot service-related problems with customers; tests customer-premise equipment.
• May contact customers regarding company services to include outbound calls regarding bills, promotions, etc.
• Exercise positive and cooperative behavior that promotes teamwork.
• Performs other duties as assigned.
• Ability to travel as needed.

Skills

Customer service

Sales experience

Multitasking

Organization

Interpersonal skills

PC proficiency

Typing 35 wpm

Bilingual (preferred)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Vyve Broadband is seeking a Retail Sales Agent to provide excellent customer service and drive sales in our Georgia markets. You will handle inquiries, resolve issues, and educate customers on Vyve products while meeting revenue targets.

Join a team with uncapped commissions, performance reviews, an annual bonus, and paid career advancement training. Veterans and bilingual candidates are encouraged to apply.