Retail Sales & Operations Manager

Hill House Home; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Career growth opportunities

Job summary

A lifestyle retail brand is seeking a Retail Sales & Operations Manager to oversee multiple locations. This role requires 3-5 years of experience in retail management, leading remote teams, and driving performance to exceed KPIs. The ideal candidate will ensure exceptional customer satisfaction and compliance with operational standards. The role offers a competitive salary and benefits in a dynamic environment.

Qualifications

• 3-5 years of management experience in retail.
• Skilled in leading remote teams.
• Proven track record in exceeding KPIs.

Responsibilities

• Oversee store operations across multiple locations.
• Manage payroll and staffing for optimal performance.
• Ensure exceptional customer experiences and compliance with standards.

Skills

Multi-location management

Team leadership

Retail operations

Customer-first mindset

Visual merchandising

Job description

Hill House Home is seeking an experienced Retail Sales & Operations Manager to oversee our stores across the U.S. This dynamic role will balance strategic oversight of multiple store locations ensuring alignment with brand values, operational standards, and exceptional customer experiences.

The ideal candidate is a proactive and people-first leader with a passion for retail excellence. They must be able to thrive in a fast-paced, high-growth, high-expectation environment. You’ll understand and model the Hill House Home culture and drive performance — helping to build and scale the brand’s retail presence while delivering on our commitment to customer satisfaction.

This role is based in the NYC HQ office, reporting to the Director of Retail Operations. The Retail Sales & Operations Manager will directly manage the Hill House Home Store Managers and travel to support the upcoming new store openings.

Responsibilities:

• Sales Leadership: Meets & Exceeds Sales Plan & KPI metrics
• Communications strategies and action plans to maximize the financial performance of stores in that area of responsibility
• Educates team on scheduling and staffing models, to maximize client experience while maintaining the proper payroll %
• Promotes extraordinary client experiences through leadership & training
• P&L management
• Assesses store morale, monitors, and praises positive associate performance, and resolves and documents performance issues promptly

Staffing And Associate Development:

• Networks in industry to recruit and hire high-quality management candidates
• Fills all levels of open positions within the area in an urgent and timely manner
• Ensures adequate staff is available to meet business needs
• Follows company criteria properly hiring, reviewing, coaching and promoting Managers
• Administers company personnel programs including appropriate performance reviews, compensation and employment records
• Documents employee performance in a timely manner
• Creates enthusiasm and excitement within store to motivate high-performance teams

Operational Excellence:

• Oversees stores payroll management by reviewing stores weekly schedules, salaries, and allowable hours.
• Oversees stores Controls, company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
• Strives for accuracy and compliance in cash, inventory, fixtures and property

Store Standards:

• Oversees execution of floor-sets and promotional directives; implements visual merchandising
• Supervises the overall cleanliness and organization of stores sales floor and backrooms
• Ensures stores store appearance and atmosphere supports and reinforces the brand image
• Understands, supports and complies with all company policies and procedures

Merchandising/Visual:

• Ensure execution of effective merchandising strategies and directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goals

Requirements:

• The ideal candidate must have at least 3-5 years of multi-location management within a premium lifestyle, apparel, or home goods brand.
• Skilled in managing remote teams, with the ability to influence and guide.
• Successfully led store teams to exceed KPIs and financial targets through strong leadership, execution, and a customer-first mindset.
• You lead with empathy and clarity. You’ve built strong team cultures, improved performance through coaching, and developed managers into leaders.
• You're fluent in retail operations, staffing models, scheduling optimization, loss prevention, and visual merchandising.
• You're comfortable with regular domestic travel and managing your time effectively across multiple time zones, store needs, and seasonal priorities.

What We Offer:

As a Retail Sales & Operations Manager on our team, you'll have the opportunity to work in a vibrant and fast-paced environment, representing a prestigious brand. We offer a competitive salary, comprehensive benefits, and a chance to grow your career in retail management.

Compensation for the role will be determined based on the candidate’s qualifications, skills, and experience. The estimated annual compensation for this role is $110,000 - $120,000.

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress.

Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.