Retail Sales Mobile Associate | Bilingual Spanish

T-Mobile; Arvada (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company where your passion for technology and customer service can shine! As a Mobile Associate, you'll be the face of the brand, engaging with customers and providing tailored solutions to meet their needs. This role offers a dynamic work environment where you can develop your skills and advance your career. With competitive pay, stock grants, and a comprehensive benefits package, you'll be part of a team that values growth and inclusivity. If you're ready to make a difference and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Assistance

Paid Time Off

Parental Leave

Stock Grants

Flexible Spending

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• High School Diploma/GED is a must.

Responsibilities

• Provide a world-class customer experience and personalized solutions.
• Use digital tools to enhance customer interactions and training.
• Collaborate with team members to support customer needs.

Skills

Customer Service

Sales Experience

Digital Tools Proficiency

Team Collaboration

Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, building energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. They focus on building meaningful connections with customers, deepening relationships, and educating them about device and service solutions. This role is a learning position, where new associates work with their team to develop skills and prepare for advancement to Mobile Expert. Successful completion of new employee training is required.

Job Responsibilities

1. Customer Service and Sales: Build proficiency in serving and selling by providing a world-class customer experience, helping customers continue their shopping journey, exploring individual needs, demonstrating technology, and offering personalized solutions beyond basic device and service plans.
2. Digital Tools and Training: Use digital tools in interactions, demonstrate coverage and service benefits, complete training on in-store experience, new skills, systems, and resources, and seek ongoing learning about innovations.
3. Team Collaboration: Establish relationships with employees across channels, own the customer experience, resolve issues, identify small business leads, and support team initiatives to create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer advocate with a fun, genuine personality (Required)
• Competitive drive and success in a fast-paced sales environment (Required)
• Willingness to learn and share ideas with peers and leaders
• Ability to balance customer needs and performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $19.00/hr
During the first 90 days, associates receive training and are eligible for incentive pay. Upon promotion to Mobile Expert, eligibility for an annual incentive target of $18,000/year begins. All employees are guaranteed at least $20/hour inclusive of base pay and incentives. Employees also receive stock grants and other benefits as detailed.

Our benefits include medical, dental, vision, flexible spending, 401(k), stock plans, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, discounts, and more. For details, visit www.t-mobilebenefits.com.

We support growth and career development, embodying our values and fostering an inclusive, dynamic culture. T-Mobile is an Equal Opportunity Employer. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.