Retail Sales Manager in Training

Sun Tan City - Metallic Tan; Dover (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Sun Tan City in Dover, NH is seeking a Salon Director in Training to help drive store performance and deliver exceptional client experiences. You will supervise Tanning Consultants, coach staff, and lead by example in all salon operations.

The role emphasizes managing daily operations, achieving productivity goals, and maintaining a clean, client-centric environment while supporting revenue growth and cost control. Nights and weekends required.

Qualifications

• Management and/or sales experience required.
• Experience in beauty industry and/or customer service preferred.
• Basic computer skills (Word, Excel, Outlook).
• Ability to coach and mentor and to lead a team.
• Strong leadership and organizational skills.

Responsibilities

• Monitor and manage daily salon operations in a fast-paced environment.
• Lead by example to create a client-centric experience and achieve sales goals.
• Maintain a clean, professional salon environment.
• Set clear goals for team members and provide coaching and feedback.
• Generate sales reports and assist with salon director functions.
• Support top-line revenue and controlling labor costs.
• Ensure adequate staffing for productivity and service quality.

Skills

Management experience

Sales experience

Customer service

Leadership

Team building

Coaching

Basic computer skills

Tools

Word

Excel

Outlook

Job description

Company Overview

Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals. At Sun Tan City, you'll help clients find confidence. Whether it's for a special occasion or just for everyday living, you'll educate clients on the best tanning options, so they’ll look and feel their best… and you’ll tan for FREE! Our salons are filled with enthusiastic, fun employees who are passionate about people. You'll love working in a positive environment where coworkers and clients become friends.

Job Summary

The Salon Director in Training helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning Consultants to achieve company goals and will lead by example in all company operations. The Salon Director in Training fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional client experience.

Tasks & Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Monitor and manage daily operations of the salon in a fast-paced environment.
• Lead by example in all company operations including creating a client-centric experience and meeting personal sales expectations.
• Maintain a professional and impeccably clean salon environment.
• Establishes clear goals and objectives for Team Members.
• Provides coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Salon Director functions.
• Assist the Salon Director in controlling top line revenue and expenses.
• Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
• Ability to work nights & weekends.
• Ability to work a 5-day workweek with approximately 35 to 45 hours per week depending on hourly or salary status.

Experience

• Management and/or Sales experience required.
• Beauty Industry and/or Customer Service experience preferred.
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Knowledge of client service techniques and operational practices.
• Problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor.
• Team building skills.
• Ability to prioritize and delegate.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to bend at the waist to clean tanning equipment.
• Ability to lift or assist in lifting items and heavy boxes.
• Ability to bend down to pick up trash, towels, etc. from the floors.
• Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.