General Manager in Training

Sun Tan City - Metallic Tan; Manchester (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus

Employee discounts

Paid time off

Training & development

Job summary

Sun Tan City is seeking a Salon Director in Training to help drive store performance, deliver outstanding client service, and maintain operational excellence in a fast-paced salon environment.

You will supervise tanning consultants, coach team members, and lead by example to achieve sales goals while ensuring a clean, client-centric experience. This role offers growth within a large family-owned salon network and opportunities to develop leadership skills.

Qualifications

• Experience in managing or supervising teams in a service retail environment.
• Customer service experience in beauty or salon setting preferred.
• Proficiency with basic computer tools (Word, Excel, Outlook).
• Ability to maintain a fast-paced salon operations and multi-task effectively.
• Strong leadership, coaching, and mentoring abilities.

Responsibilities

• Monitor and manage daily salon operations.
• Lead by example to deliver a client-centric experience and hit sales targets.
• Maintain a clean, professional salon environment.
• Set goals and coach Team Members toward objectives.
• Provide training, feedback, and performance coaching.
• Generate reports and assist with staffing and scheduling.
• Support Director in achieving revenue and cost control.

Skills

Management

Sales

Customer service

Basic computer skills

Leadership

Coaching

Team building

Delegation

Tools

MS Word

MS Excel

Outlook

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off
• Training & development

Company Overview

Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company manages over 350 locations and employs over 2200 individuals.

At Sun Tan City, you'll help clients find confidence. Whether it's for a special occasion or just for everyday living, you'll educate clients on the best tanning options, so they’ll look and feel their best… and you’ll tan for FREE! Our salons are filled with enthusiastic, fun employees who are passionate about people. You'll love working in a positive environment where coworkers and clients become friends.

Job Summary

The Salon Director in Training helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning Consultants to achieve company goals and will lead by example in all company operations. The Salon Director in Training fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional client experience.

Tasks & Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Monitor and manage daily operations of the salon in a fast-paced environment.
• Lead by example in all company operations including creating a client-centric experience and meeting personal sales expectations.
• Maintain a professional and impeccably clean salon environment.
• Establishes clear goals and objectives for Team Members.
• Provides coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Salon Director functions.
• Assist the Salon Director in controlling top line revenue and expenses.
• Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
• Ability to work nights & weekends.
• Ability to work a 5-day workweek with approximately 35 to 45 hours per week depending on hourly or salary status.

Experience

• Management and/or Sales experience required.
• Beauty Industry and/or Customer Service experience preferred.
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Knowledge of client service techniques and operational practices.
• Problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor.
• Team building skills.
• Ability to prioritize and delegate.

Physical Requirements

• Ability to stand and walk for long periods of time.
• Ability to bend at the waist to clean tanning equipment.
• Ability to lift or assist in lifting items and heavy boxes.
• Ability to bend down to pick up trash, towels, etc. from the floors.
• Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.