Retail Sales Manager FT

The Michael's Companies; West Palm Beach, Northern (FL, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

The Michael's Companies is seeking a Sales Manager to lead high-performing selling cultures across the Palm Beach West store. You will champion SOPs, brand standards, and operational excellence while coaching teams to deliver an engaging customer experience.

You will supervise front-end and service operations, drive loyalty program adoption, and manage Store Manager on-Duty coverage. The role emphasizes omni-channel service, protection plans, and strong adherence to procedures.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Ensure execution of policies and standards, and hold team accountable for store conditions and results.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee front-end, POS, and Self-Checkout operations for smooth transactions.
• Lead store programs such as loyalty rewards enrollment and protection plans adoption.
• Drive omni-channel service and order fulfillment accuracy including BOPIS and Same Day Delivery.
• Support department operations like Knit & Sew Shop, framing where applicable, and artful selling experiences.
• Train, coach, and develop team members through onboarding and ongoing skill-building.

Skills

Retail leadership

Customer coaching

POS operations

Self-checkout

Loyalty programs

Protection plans

Omni-channel service

Asset protection

Tools

POS systems

Self-Checkout systems

Job description

Store - PALM BEACH-WEST PALM BEACH, FLThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.* Ensure execution of Company policies and standards, holding team accountable for store conditions and results.* Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.* Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.* Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.* Oversee Balloons business, birthday party operations, and other in-store programs and events* Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.* Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.* Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.* Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.* Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).* Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.* Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.**Other duties as assigned****Minimum Type of Experience Required*** 3+ years retail leadership experience**Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.* Ability to climb ladders or step stools to stock and retrieve products.* Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.* Ability to work in a fast-paced environment with frequent customer interactions.* Work hours include nights, weekends and early mornings