Sales Manager

The Michael's Companies; Cape Coral (FL); On-site; USD 59,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michael's Companies is seeking a driven Sales Manager in Cape Coral, FL to lead a high-performing store team. In this role, you will manage sales operations, ensure exceptional customer experiences, and drive team development through effective coaching.

With over 3 years of retail leadership experience, you will oversee store performance, uphold company standards, and promote customer loyalty programs, all while fostering a dynamic and engaging workplace.

Qualifications

• 3+ years retail leadership experience required.
• Ability to stand for long periods and lift up to 50 pounds.
• Strong coaching and customer service skills necessary.

Responsibilities

• Lead front-end and service operations to ensure sales success.
• Train and develop team members to meet performance goals.
• Oversee execution of company policies and customer interaction.

Skills

Retail leadership

Customer experience

Team training and development

Sales driving

Job description

## Sales ManagerApplylocations: Cape Coral-1811 NE Pine Island Rd, Ste 100time type: Full timeposted on: Posted Todayjob requisition id: R00312795Store - FORT MYERS-CAPE CORAL, FLThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.* Ensure execution of Company policies and standards, holding team accountable for store conditions and results.* Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.* Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.* Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.* Oversee Balloons business, birthday party operations, and other in-store programs and events* Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.* Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.* Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.* Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.* Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).* Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.* Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.**Other duties as assigned****Minimum Type of Experience Required*** 3+ years retail leadership experience**Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.* Ability to climb ladders or step stools to stock and retrieve products.* Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.* Ability to work in a fast-paced environment with frequent customer interactions.* Work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all** **customers** **to create, innovate and be better together.***Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).*