Retail Sales Lead (West Town)

Squishable; Knoxville (TN); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Employee discounts on products

401(k) matching

Career growth opportunities

Job summary

A creative retail company in Knoxville, Tennessee is seeking a Retail Sales Lead who can inspire and lead a dynamic team. The ideal candidate will have at least two years of supervisory experience and a passion for customer service. Responsibilities include managing store performance, acting as a brand ambassador, and coaching team members. The position offers a competitive pay rate of $14–$16 per hour, employee discounts, and opportunities for career growth.

Qualifications

• 2+ years of supervisory experience in a fast-paced, customer-facing environment.
• Dynamic leader passionate about empowering and developing team members.
• Strong organizational and communication skills.

Responsibilities

• Lead a high-performing team and manage store productivity.
• Act as a brand ambassador to drive loyalty in the local market.
• Provide feedback and coach team members.

Skills

Leadership

Customer service

Communication

Time management

Emotional intelligence

Team collaboration

Tools

Microsoft Office Suite

Job description

Squishable is a close‑knit team of designers, artists, pop culture–fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest plush and lifestyle products in the world.

We’re looking for a Retail Sales Lead who loves the store experience, can lead a high‑performing team, and shares our passion for delivering a unique customer experience.

Responsibilities

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with company priorities and values.
• Enforces sales strategies, initiatives, and growth across all categories.
• Manages productivity: holds self and sales team accountable for personal sales.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Solves customer issues proactively; partners with Store Manager and/or District Manager/Regional Manager as appropriate.
• Develops both individual and team product knowledge skills to stay up‑to‑date on all current Squishable in‑store products.
• Supervises the team on a daily, weekly, and monthly basis to meet goals and utilize company tools; empowers others and encourages individual growth.
• Provides constructive feedback and coaches performance to a higher standard; provides feedback to the Store Manager.

Qualifications

• Two or more years of relevant supervisory experience in a high‑volume, fast‑paced, customer‑facing environment.
• Dynamic and engaged leader passionate about empowering, inspiring, motivating, teaching, and developing team members.
• Exceptional organizational and communication skills with the ability to balance priorities and deliver results in a fast‑paced, ever‑changing, entrepreneurial environment.
• Ability to receive and provide constructive feedback and recognition to every team member, ensuring an open and transparent high‑performance culture.
• High emotional intelligence; able to work with and manage diverse teams by being empathetic, intuitive, self‑motivated, and driven.
• Team player who fosters a collaborative and engaged teamwork environment.
• Willingness to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed.
• Proficient with Microsoft Office Suite or related software.
• Ability to transport stock as may be required, lifting cartons up to 25 lb.
• Pay rate is $14–$16 per hour
• Fun, welcoming workplace where creativity and personality are encouraged.
• Career growth opportunities (many associates and sales leads become store managers).
• Employee discounts on plush and lifestyle products.
• 401(k) matching.

Benefits

• Competitive hourly wage ($14–$16).
• 401(k) matching.
• Employee discounts on plush and lifestyle products.
• Career growth and advancement opportunities.

At Squishable.com, Inc. we value, celebrate, and support diversity and inclusivity across our community and are a proud Equal Opportunity Employer. We do not discriminate against any applicant’s race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or veteran status.