Retail Sales Lead (Water Tower Place)

Squishable; Chicago (IL); On-site; USD 23,419; Full time

Benefits offered by this job

Fun workplace environment

Career growth opportunities

Employee discounts

401(k) matching

Job summary

A creative lifestyle product company is seeking a Retail Sales Lead in Chicago, Illinois. The role involves shaping customer experiences, leading a team, and maintaining high-performance standards. Candidates should have over 2 years of leadership experience in customer-facing roles. Benefits include a positive workplace, career growth opportunities, employee discounts, and 401(k) matching. Flexibility in work hours is required, contributing to a dynamic environment.

Qualifications

• Over 2 years of experience in a fast-paced customer-facing environment.
• Strong leader with a passion for developing team members.
• Exceptional organizational and communication skills.

Responsibilities

• Aligns decisions with company priorities as a Store Manager partner.
• Acts as a brand ambassador to drive loyalty and business.
• Supervises teams to meet goals and empower individual growth.

Skills

Customer engagement

Leadership

Organizational skills

Communication

Emotional intelligence

Team collaboration

Tools

Microsoft Office Suite

Job description

Squishable is a close-knit team of designers, artists, pop culture-fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest, (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say "awww." Our offices are in a sunny Soho loft in NYC, and downtown Washington DC.

Who Are We?

We Are Squishable! At Squishable, products and people are at the core of why we do what we do every day. We strive to create a customer experience that is based on sharing our love and passion for the brand while building long-lasting relationships with our customers…turning friends into fans. As we experience rapid growth, we are looking for career-driven leaders who are obsessed with creating a unique and exceptional customer experience. We need great people to represent the brand where it matters most…in front of our customers. These leaders will be part of shaping the voice and character of the Squishable store experience.

What does a Squishable Retail Sales Lead do?

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Enforces sales strategies, initiatives, and growth across all categories
• Productivity Management: holds self and sales team accountable for personal sales
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives)
• Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager and/or District Manager/Regional Manager as appropriate
• Develops both individual and team product knowledge skills to stay up-to-date on all current Squishable in-store products
• Assists in supervising the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; empowers others and encourages individual growth
• Able to provide feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager

Qualifications

• Two plus years of relevant supervisor experience in a high-volume, fast-paced, challenging, and creative customer-facing environment
• Passion for people! A dynamic and engaged leader with a passion for empowering, inspiring, motivating, teaching & developing team members
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment
• Ability to receive and provide constructive feedback and recognition to every team member, to ensure an open and transparent culture of high-performance standards
• High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven
• Has to be a team player who fosters a collaborative and engaged teamwork environment
• Willing to work a flexible schedule including early mornings, nights, overnights, weekends, and holidays as needed
• Proficient with Microsoft Office Suite or related software
• Ability to transport stock as may be required; lifting cartons up to 25 lb
• Pay rate is $17 an hour

Benefits

• A fun, welcoming workplace where creativity and personality are encouraged
• Career growth opportunities (many of our Associates and Sales Leads become Store Managers)
• Employee discounts (yes, even on the giant plushies)
• 401(k) matching

Equal Opportunity Employer

At Squishable.com, Inc. we value, celebrate, and support diversity and inclusivity across our community and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skillsets. We do not discriminate against any applicant’s race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or veteran status.