Retail Sales Lead (SouthPark)

Squishable; Charlotte (NC); On-site; Full time

Job summary

A leading company in the plush product industry is seeking a Retail Sales Lead for their SouthPark location. This role focuses on delivering exceptional customer service, managing team productivity, and fostering brand loyalty. Ideal candidates will have supervisory experience and a passion for inspiring others. Join a dynamic team dedicated to creating memorable customer experiences.

Qualifications

• At least two years of supervisory experience in a high-volume environment.
• Ability to give and receive constructive feedback.

Responsibilities

• Implement sales strategies and manage team productivity.
• Act as a brand ambassador and resolve customer issues.
• Supervise team activities and provide feedback.

Skills

Leadership

Communication

Organization

Teamwork

Tools

Microsoft Office Suite

Job description

Join to apply for the Retail Sales Lead (SouthPark) role at Squishable.

Squishable is a close-knit team of designers, artists, pop culture-fanatics, and lovers of all things adorable. We create the cutest, cuddliest, and sometimes downright unusual plush and lifestyle products. Our offices are located in a sunny Soho loft in NYC and downtown Washington DC.

Who Are We?

At Squishable, products and people are at the core of our mission. We aim to create a memorable customer experience based on sharing our love and passion for the brand, building long-lasting relationships, and turning friends into fans. As we grow rapidly, we seek career-driven leaders obsessed with delivering exceptional customer service. These leaders will help shape the voice and character of our store experience.

What Does a Squishable Retail Sales Lead Do?

• Understand organizational objectives and collaborate with the Store Manager to align with company priorities and values.
• Implement sales strategies and initiatives across all categories.
• Manage productivity by holding self and team accountable for sales goals.
• Act as a brand ambassador in the local market to foster brand loyalty and drive business, including participating in charity events and mall initiatives.
• Resolve customer issues with a solution-oriented approach, partnering with management as needed.
• Develop team product knowledge to stay current on all products.
• Supervise daily, weekly, and monthly team activities to meet goals, empowering team members and encouraging growth.
• Provide feedback and coaching to team members and Store Manager to improve performance.

Qualifications

• At least two years of supervisory experience in a high-volume, fast-paced, customer-facing environment.
• A passion for people, with the ability to inspire, motivate, and develop team members.
• Exceptional organizational and communication skills.
• Ability to give and receive constructive feedback, fostering a high-performance culture.
• High emotional intelligence, empathy, and self-motivation.
• Team-oriented mindset, fostering collaboration.
• Flexible schedule availability, including early mornings, nights, weekends, and holidays.
• Proficiency in Microsoft Office Suite or similar software.
• Ability to lift up to 25 lbs and transport stock as required.

Compensation

Pay range is $13-$16 per hour.

Additional Information

Squishable values diversity and inclusivity and is an Equal Opportunity Employer. We are committed to building a team that reflects various backgrounds and perspectives.