Retail Sales Lead (Ross Park)

Squishable; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Sales Lead who thrives in a vibrant store environment. This role emphasizes exceptional customer service and team leadership, requiring a natural leader who is organized, adaptable, and passionate about creating memorable experiences. As part of a close-knit team, you will implement strategic sales initiatives, manage team performance, and act as a brand ambassador. Join a company that values diversity and inclusivity while working towards turning customers into lifelong fans of adorable products.

Qualifications

• Over two years of supervisory experience in a fast-paced, customer-facing environment.
• Strong organizational and communication skills are essential.

Responsibilities

• Align with organizational goals and collaborate with the Store Manager.
• Implement sales strategies and manage team productivity.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Emotional Intelligence

Tools

Microsoft Office Suite

Job description

Join to apply for the Retail Sales Lead (Ross Park) role at Squishable

Squishable is a close-knit team of designers, artists, pop culture enthusiasts, and lovers of all things adorable. We create the cutest, cuddliest, and sometimes downright unusual plush and lifestyle products. Our community of fans is in the millions, and we operate offices in Soho, NYC, and downtown Washington DC.

Who Are We?

At Squishable, products and people are at the core of our mission. We aim to create a memorable customer experience by sharing our passion for the brand and building lasting relationships, turning customers into fans. As we grow rapidly, we seek career-driven leaders who are obsessed with delivering exceptional customer service and shaping our store experience.

Role Overview

The ideal candidate is a natural leader who loves the store environment. They should be passionate, organized, confident, creative, friendly, adaptable, and capable of high performance. Excellent communication skills and the ability to interact confidently with diverse customers and team members are essential.

Responsibilities

1. Align with organizational goals and collaborate with the Store Manager to make strategic decisions.
2. Implement sales strategies and initiatives to promote growth across all categories.
3. Manage productivity, holding oneself and the team accountable for sales targets.
4. Act as a brand ambassador through local market engagement and mall activities.
5. Resolve customer issues proactively, partnering with management as needed.
6. Enhance product knowledge within the team and stay updated on all in-store products.
7. Supervise daily, weekly, and monthly team activities to meet sales goals and foster growth.
8. Provide performance feedback, coaching, and constructive criticism to team members and store management.

Qualifications

1. Over two years of supervisory experience in a fast-paced, customer-facing environment.
2. Passion for empowering and motivating team members.
3. Strong organizational and communication skills.
4. Ability to give and receive constructive feedback.
5. High emotional intelligence and empathy.
6. Team-oriented with a collaborative mindset.
7. Flexible schedule including early mornings, nights, weekends, and holidays.
8. Proficiency with Microsoft Office Suite or similar software.
9. Ability to lift up to 25 lbs and transport stock as needed.

Additional Details

Pay range: $15-$16 per hour.

We value diversity and are an Equal Opportunity Employer. We celebrate inclusivity and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.