Retail Sales Lead: Guest Experience Leader

Event Network, LLC; Dearborn (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

Event Network is seeking a Sales Lead to deliver optimal guest service and support Store leadership in guiding the team. The role includes managing higher-level transactions, cash handling, and daily store operations to drive sales and customer satisfaction.

As an entry-level supervisor, you will foster team development, uphold company standards, and contribute to visual and operational excellence while ensuring a safe, welcoming environment for guests.

Qualifications

• This position provides optimal guest service ensuring that all the guest needs are met in a timely manner.
• The Sales Lead position assists the Store Director and Assistant Store Director in leading the team members in optimal guest service.
• A Sales Lead will also be responsible for higher level transactions to include cash and safe balancing.
• The SL is considered an entry level supervisor position.

Responsibilities

• Holds self accountable to all e|n standards of performance and behavior.
• Resolves guest service issues in partnership with Store Director.
• Responsible for leading the Sales Team to ensure optimal guest service.
• Performs all opening and closing operations.
• Builds strong relationships with team members to align and support execution of business results.
• Actively pursues opportunities to promote self development.
• Creates a learning environment by modeling e|n core values.
• Fosters Partner team member relationships to support business initiatives and growth.
• Complies with company personnel policies.
• Along with Store Director assists team to achieve store location’s sales, per cap and purchase with purchase goals.
• Achieves personal purchase with purchase sales goals and other statistical sales expectations assigned by the store leadership team.
• Supports the Store Director in coaching team members to achieve purchase with purchase goals and other sales expectations.
• Consistently looks for methods to maximize store sales.
• Accountable for accurate cash handling with the registers. Ensures completion and accuracy of all register transactions.
• Works assigned schedule.
• Accountable for completing product, operations and merchandise presentation training.
• Responsible for executing and maintaining all visual presentation directives as communicated by Store Director and SSC initiatives.
• Participates in all e|n initiatives and ensures sustainability.
• Responds and reacts to all communication in a timely manner.
• Performs daily tasks such as cleaning, store recovery, and merchandise placement.
• Accountable for all Loss Prevention procedures and requirements.
• Accountable to consistently demonstrate e|n Cares.
• Responsible for optimal guest service of all team members.
• Required to maintain full knowledge of the venue’s building and its programs.
• Ensures a clean, organized and safe environment for guests to shop in.
• Follows e|n and Partner dress code guidelines.
• Participates in regional philanthropic activities.

Job description

Event Network is seeking a Sales Lead to deliver optimal guest service and support Store leadership in guiding the team. The role includes managing higher-level transactions, cash handling, and daily store operations to drive sales and customer satisfaction.

As an entry-level supervisor, you will foster team development, uphold company standards, and contribute to visual and operational excellence while ensuring a safe, welcoming environment for guests.