Retail Sales Lead (Full-Time)

Le Creuset; San Francisco (CA); On-site; USD 52,000 - 64,000; Full time

Job summary

Le Creuset in San Francisco is seeking a Retail Sales Lead/Key Holder (Full-Time) to support sales, service, and daily store operations. You will handle opening and closing duties, secure the store, manage cash, and uphold our visual and operational standards.

You will share product knowledge across cooking and entertaining, help reach sales goals, and contribute to a positive team environment while delivering exceptional customer experiences in a premium brand setting.

Qualifications

• Previous retail sales or customer service experience.
• Experience with opening and closing procedures and cash handling preferred.
• Customer-focused approach with strong communication and teamwork skills.
• Willingness to work a varied schedule including days, evenings, weekends and holidays.

Responsibilities

• Open and Close the Store: perform opening/closing procedures, secure the store, manage keys and alarm codes, cash-handling responsibilities, and safety checks.
• Support Sales and Customer Experience: contribute to sales/KPI goals, provide personalized service, share product knowledge related to cooking and entertaining.
• Maintain Operational and Visual Standards: support cash management, merchandising, inventory control, loss-prevention, and Le Creuset’s standards.
• Contribute to a Positive Team Environment: partner with team and leadership, show accountability, adaptable to business needs.

Skills

Retail experience

Customer service

Cash handling

Opening/Closing procedures

Communication

Teamwork

Flexibility

Job description

Retail Sales Lead (Full-Time) - San Francisco, CA

Where passion meets premium – join our retail team!

The Recipe for Success: Role Summary

As a Retail Sales Lead/Key Holder (Full-Time), you are a trusted member of the retail store team who supports sales, customer service, and daily store operations. You will be responsible for designated opening and closing duties, including securing the store and completing required cash-handling and operational procedures. Through your enthusiasm for the Le Creuset brand and products, you will create exceptional customer experiences, contribute to store sales goals, and help maintain our visual and operational standards.

Ingredients: Key Responsibilities

• Open and Close the Store: Perform authorized opening and closing procedures, including securing the store, managing keys and alarm codes, completing cash-handling responsibilities, and ensuring required operational and safety checks are completed.
• Support Sales and Customer Experience: Contribute to the achievement of sales and KPI goals, provide personalized service, and share product knowledge related to cooking, baking, and entertaining.
• Maintain Operational and Visual Standards: Support cash management, merchandising, inventory control, loss-prevention procedures, and the execution of Le Creuset’s visual and operational standards.
• Contribute to a Positive Team Environment: Communicate effectively, collaborate with team members and store leadership, demonstrate accountability, and adapt to changing business needs.

The Perfect Blend

What We’re Looking For

• Previous retail sales or customer service experience, preferably in a specialty retail environment
• Experience with opening and closing procedures, cash handling, or other key-holder responsibilities preferred
• Dependability, sound judgment, and the ability to follow established security and operational procedures
• A customer-focused approach with strong communication and teamwork skills
• Flexibility to work a varied schedule, including days, evenings, weekends, and holidays
• A genuine interest in cooking, baking entertaining, and the Le Creuset brand

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colorful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings color. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on color, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.

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