Retail Sales Lead Apparel

DICK'S SPORTING GOODS; Rochester Hills (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

A leading sporting goods retailer seeks a Lead to enhance customer service and team dynamics. This role involves guiding a team, ensuring brand standards, and creating an inclusive environment. Ideal candidates will have retail experience and flexible availability.

Qualifications

• Flexible availability, including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.

Responsibilities

• Supports building and hiring a strong team through in-store interviews.
• Leads by example to deliver a hassle-free shopping experience.
• Assists with training teammates on company procedures.

Skills

Customer-Focus

Team Building

Accountability

Collaboration

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

ROLE RESPONSIBILITIES:

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business/department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathetic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.
• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
• Plans, organizes, and controls 30-days out with the guidance of the Assistant Store Manager; including building an effective approach and aligning on necessary workforce to execute daily assignments, game plans, projects, or store events.
• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Assists the store leadership team with general supervision in the store in accordance with company policies and procedures, where applicable.
• Assists with training teammates on company procedures and programs; including onboarding new teammates and cross-training current teammates.
• Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP).
• Leads by example to support the organization's vision by helping teammates understand how their responsibilities align with organizational goals and delivering a hassle-free shopping experience.
• Creates an inclusive store environment where everyone (teammates & customers) feels welcome, safe, and is treated with respect.
• Adheres to policies related to safety, loss prevention, and standard operating procedures. Maintains confidentiality of all company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

LEADERSHIP COMPETENCIES:

Our Leadership Competencies define the behaviors of leaders that drive the business and build great talent. We expect our store leaders to demonstrate:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

QUALIFICATIONS:

• Flexible availability, including nights, weekends, and holidays
• Prior retail sales or customer-focused experience preferred