Retail Sales Lead

Road Runner Sports; Sunnyvale (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Road Runner Sports as a Retail Sales Lead, where you'll play a key role in shaping the customer experience while achieving sales targets. In this position, you'll have the opportunity to develop future leaders through coaching and support, all while promoting the brand's values. Enjoy competitive pay, bonus potential, and extensive training for career advancement in a supportive team environment.

Benefits

Competitive pay plus bonus potential

Extensive training for career growth

Discounts on gear and footwear

Participation in free running and walking events

Qualifications

• High School diploma or equivalent; Associate’s degree preferred.
• At least 1+ years of relevant leadership in retail preferred.
• Strong customer service skills along with urgency and attention to detail.

Responsibilities

• Model and drive a WOW Customer Experience-focused selling culture.
• Lead and support a high-performance team via coaching and training.
• Analyze business trends to identify opportunities and take action.

Skills

Customer Service

Decision-Making

Problem-Solving

Attention to Detail

Education

High School diploma or equivalent

Associate’s degree

Job description

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Take your first step into leadership as a Retail Sales Lead! You'll earn $24.00 per hour (Base of $20.00 plus bonus of $4.00+ per hour) while developing future leaders. You will model and drive a WOW Customer Experience-focused selling culture, providing leadership and support to achieve or exceed sales and profitability goals, all while embodying the mission and values of Road Runner Sports. In partnership with the store's leadership team, you will lead by example across all performance areas including the WOW Experience, Fit Zone, and KPI Metrics. This position reports directly to the Retail Store Manager.

About Us

• Recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage over 40 years ago.
• We have 47 stores nationwide and are expanding!
• Our Values, Mission & Purpose (Our 6 Pillars): Be Different, Bring the WOW, Build Something Great Together, Get Moving, Stay Active, Live Healthy.

What you'll do

• Maintain a positive attitude and be receptive to feedback.
• Ensure a branded store experience through visual standards and recovery.
• Support and develop a high-performance team via coaching, training, and recognition.
• Create a WOW customer experience, including visual standards and engagement.
• Foster a culture of recognition and accountability to drive sales and KPIs.
• Analyze business trends using reports to identify opportunities and take action.
• Ensure execution of omni-channel and loyalty initiatives.
• Assist in managing team attendance and labor needs.
• Organize and execute visual merchandising with the management team.
• Address employee concerns and support inventory and operational routines.
• Maintain a safe work environment through ongoing safety training.
• Coach selling behaviors supporting the WOW Experience and commitments.
• Be flexible with scheduling, including nights, weekends, and irregular hours.
• Conduct Quality Reviews and new hire training.
• Lead store opening and closing, and manage the sales floor in the absence of the Store Manager.

Qualifications

• High School diploma or equivalent; Associate’s degree and 1 year of related experience preferred.
• At least 1+ years of relevant leadership in retail preferred.
• Strong customer service, urgency, attention to detail, problem-solving, and decision-making skills.
• Ability to work flexible hours, including nights and weekends.
• Effective communication skills.
• Openness to feedback and adaptability to change.

Rewards

• Competitive pay plus bonus potential.
• Extensive training for career growth.
• Drive sales as part of an outstanding team.
• Discounts on gear and footwear.
• Participation in free running and walking events.
• Maintain an immaculate workplace and pride in merchandising.

Note: A background check will be required after an offer is accepted, contingent on legal compliance. We are committed to protecting your privacy rights and collect personal information solely for application evaluation purposes. We encourage applying directly on our Career page. We will contact qualified candidates within 10 days.

Salary: USD $20.00/Hr. base, $24.00/Hr. with bonuses.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Sporting Goods