Retail Sales Lead

Road Runner Sports; Chandler (AR); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

In-house training & career growth

Employee gear discounts

Free running/walking events

Immaculate workplace

Job summary

Road Runner Sports is seeking a Retail Sales Lead to guide a high-performing team in a fast-paced store environment. You will model WOW customer service, lead by example in all areas from visual standards to KPI-driven results, and partner with store leadership to drive profitability and growth.

You’ll mentor staff, ensure consistent coaching, and maintain a branded, engaging shopping experience while balancing staffing and labor needs.

Qualifications

• High School diploma or equivalent required. Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of the education and experience.
• Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
• Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation and the ability to efficiently execute daily priorities.
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business.
• Effective interpersonal communication skills in both verbal and written format.
• Must demonstrate an openness to feedback and ability to be open minded and adaptable to changing priorities

Responsibilities

• Maintain a positive can-do attitude and be open to feedback.
• Maintain a branded store experience through visual execution and standards.
• Develop and retain a high-performance customer-team through coaching and training.
• Ensure a WOW customer experience and engagement.
• Lead with accountability to drive sales and KPI results.
• Analyze business trends using reports to identify opportunities.
• Support omni-channel initiatives and customer loyalty programs.
• Assist leadership in managing attendance and labor accordingly.
• Organize, plan and execute in-store visual merchandising with the team.
• Address employee issues with appropriate partnership.
• Support inventory management and data integrity routines.
• Maintain safe work environment through safety training.
• Coach selling behaviors aligned with WOW Experience and 100% Commitments.
• Flex scheduling to cover needs including evenings and weekends.
• Conduct Quality Reviews and lead new hire training for Fit Experts.
• Lead team meetings focusing on retail initiatives and areas of focus.
• Open/close the store and lead the floor in the store manager’s absence.
• Other essential duties as assigned.

Skills

Leadership

Customer service

Communication

Problem solving

Decision making

Delegation

Education

High School diploma or equivalent

Associate’s degree (preferred)

Job description

Overview

Take your first step into leadership as a Retail Sales Lead! You'll earn $21.50 hour (Base of $17.50 plus bonus of $4.00+ per hour)while working on your skills in developing other future leaders. You will model and drive a WOW Customer Experience-focused selling culture, and provide consistent leadership and support to achieve or exceed sales and profitability goals. You will do this while consistently exemplifying, maintaining, and fostering the mission and values of Road Runner Sports. In partnership with the rest of the store's leadership team, you will lead your team by example within all areas of performance including but not limited to the WOW Experience, Fit Zone, and KPI Metrics. This position reports directly to the Retail Store Manager.

About us

• Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage over 41 years ago.
• Road Runner Sports has 52 stores across the country, and we are growing!
• Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

What you'll get to do:

• Consistently maintain a positive can-do attitude and be open to feedback
• Maintain a branded store experience through consistent visual execution, standards, and recovery
• Develop, support, and retain a high-performance customer- team through consistent coaching, training and recognition
• Ensure a WOW customer experience, including visual execution/standards and customer engagement
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results
• Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
• Validate and ensure execution of all omni-channel initiatives
• Validate and ensure execution of all customer loyalty initiatives and activities
• Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business
• Responsible for organizing, planning and execution of all visual merchandising in store with partnership of entire management team
• Address and resolve employee issues and/or concerns with appropriate partnership
• Support and maintain strong inventory management and data integrity routines
• Support and maintain strong operational execution and compliance activities
• Support and maintain a safe work environment through ongoing safety training
• Consistently coach and role model the selling behaviors that support the WOW Experience and the “100% Commitments.”
• Availability and flexibility to scheduling of the needs of the business including irregular hours and evenings and weekends
• Consistently conduct Quality Reviews (QR’s)
• Conduct new hire training for all Fit Experts including “Perfect Fit Finder”.
• Prepare and conduct thorough team meetings: specifically highlighting retail initiatives and areas of focus
• Effectively open and close the store, and lead the sales floor in absence of the Store Manager
• Other essential duties may be assigned from time to time

Your workout:

• High School diploma or equivalent required. Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of the education and experience
• Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
• Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation and the ability to efficiently execute daily priorities
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
• Ability to perform the basic functions of the job.
• Effective interpersonal communication skills in both verbal and written format.
• Must demonstrate an openness to feedback and ability to be open minded and adaptable to changing priorities

Your rewards!

• Earn competitive pay plus bonus potential
• Receive out of this world training to grow your career
• Contribute to an OUTSTANDING team as you drive in store sales
• Be the envy of your friends with discounts on ALL the latest gear and footwear
• Enjoy free running and walking events
• Take pride in merchandising, and maintaining an immaculate workplace

Acknowledgments

After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws.

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Compensation Min

USD $17.50/Hr.

Compensation Max

USD $21.50/Hr.