Retail Sales Lead

Road Runner Sports; Chandler (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Discounts on gear and footwear

Extensive training and career growth

Free running and walking events

Employee discounts

Job summary

Road Runner Sports in Chandler, AZ is seeking a Retail Sales Lead to step into a people leadership role and drive a WOW customer experience while mentoring a high-performing team.

You will model brand standards, coach colleagues, open and close the store, and contribute to achieving sales and KPI goals through effective scheduling and omnichannel engagement.

Qualifications

• Leadership experience in a fast-paced retail setting.
• Strong focus on customer experience and KPI results.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Lead a high-performance customer team through coaching and recognition.
• Maintain branded in-store experience and standards.
• Open/close the store in the absence of the Store Manager and lead the floor.

Skills

Leadership experience

Customer service

Communication skills

Problem solving

Flexibility

Education

High School diploma or equivalent

Job description

Take your first step into leadership as a Retail Sales Lead! You'll earn $21.50 hour (Base of $17.50 plus bonus of $4.00+ per hour) while working on your skills in developing other future leaders. You will model and drive a WOW Customer Experience-focused selling culture, and provide consistent leadership and support to achieve or exceed sales and profitability goals. You will do this while consistently exemplifying, maintaining, and fostering the mission and values of Road Runner Sports. In partnership with the rest of the store's leadership team, you will lead your team by example within all areas of performance including but not limited to the WOW Experience, Fit Zone, and KPI Metrics. This position reports directly to the Retail Store Manager.

About Us

• Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
• Founded in a San Diego garage over 41 years ago.
• Road Runner Sports has 52 stores across the country, and we are growing!
• Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

What you'll get to do

• Consistently maintain a positive can-do attitude and be open to feedback
• Maintain a branded store experience through consistent visual execution, standards, and recovery
• Develop, support, and retain a high-performance customer- team through consistent coaching, training and recognition
• Ensure a WOW customer experience, including visual execution/standards and customer engagement
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results
• Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
• Validate and ensure execution of all omni-channel initiatives
• Validate and ensure execution of all customer loyalty initiatives and activities
• Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business
• Responsible for organizing, planning and execution of all visual merchandising in store with partnership of entire management team
• Address and resolve employee issues and/or concerns with appropriate partnership
• Support and maintain strong inventory management and data integrity routines
• Support and maintain strong operational execution and compliance activities
• Support and maintain a safe work environment through ongoing safety training
• Consistently coach and role model the selling behaviors that support the WOW Experience and the “100% Commitments.”
• Availability and flexibility to scheduling of the needs of the business including irregular hours and evenings and weekends
• Consistently conduct Quality Reviews (QR’s)
• Conduct new hire training for all Fit Experts including “Perfect Fit Finder”.
• Prepare and conduct thorough team meetings specifically highlighting retail initiatives and areas of focus
• Effectively open and close the store, and lead the sales floor in absence of the Store Manager
• Other essential duties may be assigned from time to time

Your workout

• High School diploma or equivalent required. Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of the education and experience
• Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
• Leadership skills including Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation and the ability to efficiently execute daily priorities
• Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
• Ability to perform the basic functions of the job.
• Effective interpersonal communication skills in both verbal and written format.
• Must demonstrate an openness to feedback and ability to be open minded and adaptable to changing priorities

Your rewards!

• Earn competitive pay plus bonus potential
• Receive out of this world training to grow your career
• Contribute to an OUTSTANDING team as you drive in store sales
• Be the envy of your friends with discounts on ALL the latest gear and footwear
• Enjoy free running and walking events
• Take pride in merchandising, and maintaining an immaculate workplace

After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws.

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USD $17.50/Hr.

USD $21.50/Hr.