Retail Sales & Guest Experience Specialist

Goodwill of North Georgia; Lilburn (GA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off

25% employee discount

Health, dental and vision insurance

Complimentary uniforms

Access to free job skills training

Job summary

Goodwill of North Georgia seeks a retail team member to support guest experience, merchandise flow, and POS transactions. You will help maintain a clean store environment and participate in trainings.

Responsibilities include greeting customers, upselling where appropriate, and collaborating with the team to meet production and customer service goals in a high-paced retail setting.

Qualifications

• High School Diploma or GED preferred.
• Excellent verbal and written English communication.
• Detail oriented with ability to work in a fast-paced retail setting.
• Ability to work independently as well as in a team.
• Strong organizational and judgment skills.

Responsibilities

• Greet guests and deliver great service while promoting the brand.
• Assist with merchandising and moving products to the sales floor.
• Handle sales transactions accurately at the point of sale.
• Maintain a neat, safe, and organized store area.
• Attend required trainings and follow safety procedures.

Skills

Customer service

Communication

Detail oriented

Team player

Education

High School Diploma or GED

Tools

POS transactions

Job description

vision insurance, paid time off, employee discount

At Goodwill of North Georgia, we make a positive impact on our community by using donations and sales from our 100+ locations to help local job seekers find meaningful work. Simply said, we put people to work. Join our team and work for an organization that will help you grow personally and professionally while giving you the satisfaction of knowing that your efforts are helping others reach their potential.

You can learn more about our 100+ stores, donation centers and career centers and how our mission helps local job seekers at goodwillng.org.

What we offer:

* Weekly paychecks

* Paid time off for vacation and holidays

* Health, dental and vision insurance for staff and their families

* Complimentary uniforms

* Access to free job skills training at Goodwill Career Centers

Responsible for thoroughly examining and grading donated goods to sell in Goodwill of North Georgia Retail stores. Process goods in an accelerated manner to meet production goals in a fast-paced environment while adhering to standard operating procedures.

Essential Functions:

* Support a guest friendly culture by greeting every guest, delivering unbelievable brand, and suggesting additional treasures

* Display a professional, patient, and "people first" attitude with guests

* Effectively transition product to the retail salesfloor with attention to detail and urgency

* Execute and maintain visual merchandising strategies

* Effectively recommend/upsell merchandise and round up during transactions

* Accurately handle point of sale transactions with guest

* Identify and quickly solve problems and/or seek management support

* Effectively communicate with management, peers, and guests

* Effectively promote and demonstrate cooperation and teamwork with peers

* Consistently perform work tasks according to training playbooks, e-learning, and work instructions

* Maintain a neat, clean, and organized work area and retail salesfloor at all times

* Adhere to safety and security practices including reporting safety hazards and injuries to management

* Attend and complete all required trainings and meetings

* Perform other duties as assigned by management

Job Requirements and Qualifications:

* High School Diploma or GED preferred

* Consistently foster a healthy team culture of exceptional guest experience

* Must have good oral and written communication skills in English as well as interpersonal skills

* Detail oriented with the ability to work in a fast-paced environment

* Must be able to work independently as well as in a team environment

* Strong organizational skills and the ability to demonstrate sound judgement

* Must be 18 years or older to become certified and licensed to operate a forklift (individuals age 16 to 17 will not be allowed to operate forklifts, balers or compactors)

Working Environment Conditions/Requirements:

* High School Diploma or GED preferred

* Basic math skills

* Consistently foster a healthy team culture of exceptional guest experience

* Must have good oral and written communication skills in English as well as interpersonal skills

* Detailed oriented with the ability to work in a fast-paced environment

* Must be able to work independently as well as in a team environment

* Must start employment in acceptable safety work shoes

* Must be able to work in all types of conditions including heat, cold and dust

* Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.

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