Retail Sales floor Service Team Member

Michaels Stores; San Antonio (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Sales Floor Service Team Member to join their dynamic team. This role involves delivering exceptional customer service, assisting shoppers, and ensuring a seamless checkout experience. You will play a vital part in maintaining store standards, supporting operational tasks, and promoting customer engagement programs. Ideal candidates will thrive in a fast-paced environment and enjoy working collaboratively with colleagues. If you're passionate about retail and creativity, this opportunity is perfect for you!

Qualifications

• Retail/customer service experience preferred.
• Ability to stand for long periods and lift heavy items.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Complete truck unloading and maintain store recovery standards.
• Support various operational tasks and promote customer programs.

Skills

Customer Service

Retail Experience

Cash Handling

Problem Solving

Job description

Join to apply for the Retail Sales Floor Service Team Member role at Michaels Stores.

Store - S.ANT-ALAMO QUARRY, TX

Deliver friendly customer service, assist customers in shopping, and ensure a fast and friendly checkout experience. Complete truck unloading and merchandise duties, maintain store recovery standards, and support various operational tasks.

1. Help customers locate products and provide solutions.
2. Ensure a quick and friendly checkout; handle cash transactions per standards.
3. Promote and enroll customers in Rewards program and Private Label Credit Cards.
4. Educate customers about the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes like BOPIS and SFS.
6. Participate in truck unload, stocking, and planogram processes.
7. Complete merchandise recovery, returns, and store recovery to ensure an attractive, stocked store.
8. Support store in-stock optimization and advertising duties.
9. Support shrink and safety programs.
10. Follow SOPs and company policies to ensure compliance.
11. Interact respectfully with colleagues and promote a positive image.
12. Cross-train in Custom Framing selling and production.

Preferred Knowledge/Skills/Abilities: Retail/customer service experience preferred.

Physical Requirements and Work Environment: Standing for long periods, moving throughout the store, lifting heavy items, and working nights, weekends, and outdoors as needed.

Applicants must be at least 16 years old and meet legal requirements.

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities.