Retail Sales Floor Leader, Burbank, #498

Gopuff Becomes First Instant Commerce Company; Burbank (CA); On-site; USD 60,174,000 - 82,810,000; Full time

Job summary

BevMo! by Gopuff is seeking a Sales Floor Leader for our Retail Operations team. You will support the Store Manager in creating an excellent customer experience while driving sales and delivering on business goals.

Lead daily operations, motivate the team to achieve store goals, analyze sales trends, and develop action plans to drive top line performance. You will enforce policies, manage inventory, and ensure a safe, welcoming environment.

Qualifications

• 3+ years of management experience.
• Retail or Hospitality management experience (preferred).
• Wine, Spirits & Beer knowledge (preferred).
• Ability to work full-time employment as business requires (nights, weekends and holidays).
• Understanding of regulatory requirements related to the sale of alcohol.
• Possesses strong interpersonal skills to communicate with confidence to customers and team.
• Possesses strong organizational and time management skills.
• High school diploma or equivalent.
• Ability to lift up to 49 pounds.

Responsibilities

• Greet, assist and sell to create a welcoming customer environment.
• Lead sales floor operations and provide strong customer service.
• Manage opening/closing procedures, cash handling, and POS management.
• Achieve sales targets through effective selling and merchandising.
• Partner with store support teams to increase sales and expand markets.
• Help manage store expenses and labor costs.
• Use company tools to diagnose opportunities and plan improvements.
• Monitor inventory to minimize out-of-stocks and overstocking.
• Train staff, give feedback, and support performance evaluations.
• Ensure pricing, signage and displays are correct at all times.
• Receive deliveries and stock the sales floor promptly.
• Control inventory stock levels and reorders.
• Enforce health, safety, and security policies.
• Maintain a clean, organized store environment.

Skills

Financial acumen

Problem solving

Relationship management

Influence

Planning and prioritization

Communication skills

Education

High school diploma

Job description

BevMo! by Gopuff is seeking a Sales Floor Leader for our Retail Operations team. As a Sales Floor Leader, you will support the Store Manager in creating an excellent customer experience while driving sales and delivering on business goals. Lead daily operations, including the motivation of the team to achieve store goals while providing an excellent customer experience. Help the Store Manager to analyze sales trends, and develop action plans to drive top line sales. Provide a strong leadership presence while enforcing all company policies and procedures, and ensuring compliance with regulatory requirements.

Responsibilities

• Consistently create a welcoming environment for the customer by greeting, assisting and selling; as well as quickly responding to customer inquiries and needs.
• Provide a strong leadership presence and control on the sales floor while ensuring that all customers receive exceptional service and all their needs are met.
• Manage day-to-day store operations on the sales floor, including opening and closing procedures, cash handling, and POS system management.
• Achieve sales targets and maximize profitability through effective selling and merchandising, using promotional and upselling techniques to help our customers in making purchase decisions across multiple categories.
• Partner with store support teams to increase sales, drive/promote merchandise categories, and expand markets.
• Support the Store Manager in helping manage store expenses and budgets, including labor costs, supplies, and operational expenses.
• Utilize company tools to diagnose opportunities and develop action plans to improve store performance.
• Monitor inventory levels and participate in inventory management activities to minimize out-of-stock situations and overstocking.
• Support the store manager in training store staff, including providing feedback, coaching, and providing input on performance evaluations.
• Ensures all pricing, signage, and displays are correct at all times.
• Receive regular vendor deliveries and stock sales floor in a timely manner.
• Responsible for controlling inventory stock levels and reordering as necessary within budget.
• Enforce all company policies and procedures, including health, safety, and security.
• Maintain a clean, organized, and welcoming store environment

Skills Required

• Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results.
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.
• Relationship Management: Able to build constructive and effective relationships.
• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
• Influencing and Negotiation: Can present ideas and directions that lead others to action.
• Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills.
• Demonstrates strong listening, written and oral communication skills

Qualifications

• 3+ years of management experience
• Retail or Hospitality management experience (preferred)
• Wine, Spirits & Beer product knowledge (preferred)
• Ability to work full-time employment as business requires (nights, weekends and holidays)
• Understanding of regulatory requirements related to the sale of alcohol
• Possesses strong interpersonal skills to communicate with confidence to customers and team
• Possesses strong organizational and time management skills
• High school diploma or equivalent
• Ability to lift up to 49 pounds

Pay Range

• Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
• Burbank, CA: $21- $28.90
• The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.