Retail Sales Floor Associate

goodwillmiddletn; Lexington (TN); On-site; USD 24,000 - 30,000; Full time

Job summary

Goodwill Lexington is seeking a Retail Sales Floor Associate to help maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. You'll handle point-of-sale transactions with friendly, efficient service, contribute to merchandising standards, and support store readiness in line with Goodwill's mission.

Under store management, you'll focus on task completion and excellent shopper service, working across front-end operations to keep the store easy to

Qualifications

• High School Diploma or equivalent preferred.
• Retail or customer service experience preferred.
• Ability to follow processes and safety guidelines.
• Basic math and detail orientation for transactions.

Responsibilities

• Deliver a consistently positive shopper experience and maintain a welcoming store environment.
• Support opening/closing routines and daily store readiness.
• Follow safety policies, cash handling, and loss prevention procedures.
• Maintain store cleanliness, merchandising, and accurate price/signage.

Skills

Friendly customer service

Cash handling

Teamwork

Flexibility

Basic math

Bilingual (preferred)

Education

High School Diploma or equivalent

Job description

Job Location

Lexington

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point of sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill's mission of Changing Lives through Education, Training, and Employment.

Under the direction of store management, this role focuses on consistent task completion and excellent shopper service, supporting sales floor and front-end operations to ensure the store remains clean, organized, and easy to navigate throughout the day, grounded in Goodwill's values of Teamwork, Respect, Uprightness, and Empowerment.

Essential Functions

Shopper Experience

• Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.
• Provide a world‑class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point‑of‑sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations

• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash‑handling, pricing integrity, and loss‑prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Minimum Qualifications

Required Skills

• Education: High School Diploma or equivalent preferred.
• Experience: Prior retail, customer service, or production experience preferred, but not required.
• Knowledge and Skills: Ability to deliver friendly, respectful, and helpful shopper service.
• Knowledge and Skills: Ability to follow established processes, procedures, and safety guidelines.
• Knowledge and Skills: Basic math skills and attention to detail for accurate transactions.
• Knowledge and Skills: Ability to stand, walk, bend, and lift as required in a retail environment.
• Knowledge and Skills: Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High School Diploma or equivalent preferred.
• Previous retail, customer service, or production experience preferred.
• Experience working in fast‑paced, high‑volume environments preferred.
• Prior nonprofit or mission‑based retail experience is a plus.
• Experience operating a point‑of‑sale system or handling cash transactions preferred.
• Bilingual language skills are preferred.