Retail Sales Floor Associate

goodwillmiddletn; Gallatin (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Goodwill of Middle Tennessee is seeking a Retail Sales Floor Associate in Gallatin to help create a clean, organized, and welcoming store.

The role focuses on friendly, efficient service, assisting customers, processing transactions, maintaining merchandising standards, and supporting daily store readiness in line with Goodwill's mission.

Qualifications

• High School Diploma or equivalent is preferred.
• Experience in retail or customer service is preferred but not required.
• Ability to deliver friendly and helpful shopper service.
• Basic math skills for accurate transactions.

Responsibilities

• Support a consistently positive shopper experience by maintaining a clean, organized store environment.
• Provide a world-class shopper experience by greeting and assisting every shopper.
• Process point-of-sale transactions accurately and efficiently.
• Support merchandising standards and product presentation according to guidelines.
• Maintain cleanliness and safety across shopper-facing areas and assist with questions.
• Assist with opening/closing routines and basic backroom tasks.
• Follow all safety and cash-handling procedures.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Attention to detail

Education

High School Diploma or equivalent

Job description

Job Location

Gallatin

Job Summary

The Retail Sales Floor Associate supports a consistently positive shopper experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role focuses on providing friendly, efficient service through point of sale transactions, sales floor standards, merchandising, and overall store readiness, while following established processes aligned with Goodwill's mission of Changing Lives through Education, Training, and Employment.

Under the direction of store management, this role focuses on consistent task completion and excellent shopper service, supporting sales floor and front-end operations to ensure the store remains clean, organized, and easy to navigate throughout the day, grounded in Goodwill's values of Teamwork, Respect, Uprightness, and Empowerment.

Job Description

Essential Functions

Shopper Experience

• Support the delivery of a consistently positive shopper experience during assigned shifts by helping maintain a clean, organized, and welcoming store environment.
• Provide a world‑class shopper experience by Greeting, Respecting, Engaging, Assisting, and Thanking every shopper.
• Accurately process point‑of‑sale transactions while delivering friendly, efficient service and supporting smooth customer flow at the front end.
• Support shop‑ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
• Maintain cleanliness, organization, and safety across all shopper‑facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Assist shoppers with questions, product location, fitting rooms, and checkout needs in a courteous and respectful manner.
• Support signage placement, price accuracy, fixture organization, and product presentation by following established processes and reporting concerns to store leadership.

Store Readiness & Daily Operations

• Complete assigned tasks to support overall store readiness, including recovery, merchandising support, and basic housekeeping throughout the shift.
• Support opening and closing routines assigned to ensure the store is ready to serve shoppers at the beginning and end of each day.
• Assist with basic backroom, production, or operational support tasks as directed by store leadership.

Compliance, Safety & Operational Standards

• Follow all company policies, safety guidelines, and operational procedures during assigned shifts.
• Practice safe work behaviors and report hazards, incidents, or concerns to store management.
• Follow cash‑handling, pricing integrity, and loss‑prevention procedures to support a safe and compliant shopping environment.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support overall store operations.

Minimum Qualifications

Required Skills

Education

• High School Diploma or equivalent preferred.

Experience

• Prior retail, customer service, or production experience preferred, but not required.

Knowledge and Skills

• Ability to deliver friendly, respectful, and helpful shopper service.
• Ability to follow established processes, procedures, and safety guidelines.
• Basic math skills and attention to detail for accurate transactions.
• Ability to stand, walk, bend, and lift as required in a retail environment.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• High School Diploma or equivalent preferred.
• Previous retail, customer service, or production experience preferred.
• Experience working in fast‑paced, high‑volume environments preferred.
• Prior nonprofit or mission‑based retail experience is a plus.
• Experience operating a point‑of‑sale system or handling cash transactions preferred.
• Bilingual language skills are preferred.