Retail Sales Development Representative

Rush Enterprises, Inc; New Braunfels (TX); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Employee stock purchase program

Job summary

Rush Enterprises, Inc. is seeking a Retail Sales Development Representative in Texas to serve as the first contact for retail truck buyers.

You will convert inquiries into qualified sales opportunities, coordinate with Marketing and Truck Sales reps, and manage leads through a CRM-driven process to improve conversion. Reporting to the Director of eCommerce and Digital Marketing, you will help ensure a seamless customer experience and strong handoff to local dealership teams, driving revenue

Qualifications

• High school diploma or GED required; Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• Minimum of two years of inside sales, sales development, business development, lead generation, or customer engagement experience.
• Experience using Microsoft Dynamics 365 or other enterprise CRM platforms to manage customer relationships and leads.
• Preferred experience in commercial truck, automotive, or transportation industries.
• Experience managing and converting digitally generated sales leads (website, marketplaces, etc.).

Responsibilities

• Serve as the first contact for retail truck buyers, responding promptly to inquiries from website, phone, email, text, AI channels, and third-party marketplaces.
• Conduct discovery conversations to assess customer needs, purchase timeline, trade-in opportunities, financing requirements, and sales readiness.
• Qualify and develop inbound leads using standardized sales development processes to create high-quality opportunities.
• Recommend vehicle options or alternatives based on needs, inventory, and fit.
• Maintain consistent follow-up with prospects through CRM workflows until sales readiness or purchase.
• Document customer interactions, qualification details, sources, and follow-up activities in the CRM with data integrity.
• Schedule customer appointments and hand off qualified opportunities to local dealership sales teams.
• Provide clear notes and qualification insights to support effective sales engagement and lead conversion.

Skills

Inside sales

Lead generation

CRM management

Customer engagement

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Dynamics 365

Job description

The Retail Sales Development Representative serves as the first point of contact for retail truck buyers, converting inquiries into qualified sales opportunities. Partnering with Marketing and Truck Sales Representatives, this role supports revenue growth through prompt lead response, consistent follow-up, and effective CRM management. Reporting to the Director of eCommerce and Digital Marketing, the position helps ensure a seamless customer experience, strong sales team handoff, and improved lead conversion.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Essential Job Functions

• Serve as the first point of contact for retail truck buyers by responding promptly to inquiries from website, phone, email, text, AI-driven channels, and third-party marketplaces.
• Conduct discovery conversations to assess customer vehicle needs, purchase timeline, trade-in opportunities, financing requirements, and sales readiness.
• Qualify and develop inbound leads using standardized sales development processes to create high-quality sales opportunities.
• Recommend appropriate vehicle options or alternatives based on customer needs, inventory availability, and overall fit.
• Maintain consistent follow-up with prospects through CRM-driven workflows until they are ready for sales engagement or purchase.
• Accurately document customer interactions, qualification details, lead sources, and follow-up activities in the CRM system while maintaining data integrity.
• Schedule customer appointments and coordinate timely handoff of qualified opportunities to local dealership sales teams.
• Provide clear customer notes and qualification insights to support effective sales engagement and improve lead conversion

Education And/or Experience

• High school diploma or GED required; Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Minimum of two years of experience in inside sales, sales development, business development, lead generation, or customer engagement roles.
• Experience utilizing Microsoft Dynamics 365 (D365) or other enterprise CRM platforms to manage customer relationships, sales activities, and lead pipelines required.
• Preferred experience in the commercial truck, automotive, or transportation industry.
• Experience managing and converting digitally generated sales leads, including website, marketplace, and other online customer inquiries, preferred.
• A valid driver's license may be required, along with a driving record that meets the requirements of the company’s insurance provider.

Total Rewards & Compensation

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. EEOC.

Minimum Pay Rate

USD $65,000.00/Yr.

Maximum Pay Rate

USD $80,000.00/Yr.