Retail Sales & Customer Experience Specialist

KIRKLAND; Prattville (AL); On-site; USD 26,000 - 34,000; Full time

Job summary

Kirkland’s Home in Prattville, Alabama is seeking a Sales Associate to deliver exceptional customer service and support operations and merchandising under management guidance. You will engage customers, promote loyalty programs and promotions, and maintain an organized floor and stockroom.

The role requires energetic, customer-focused individuals who can work weekends and evenings, with strong communication and teamwork skills.

Qualifications

• Energetic, people and results oriented; competitive with a drive to succeed.
• Ability to effectively communicate both written and verbally.
• Ability to work weekends, holidays and evenings.

Responsibilities

• Supports and values Customer Service in both the in store and online shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

Skills

Energetic

Customer service

Communication skills

Team player

Flexible schedule

Retail experience

Job description

Kirkland’s Home in Prattville, Alabama is seeking a Sales Associate to deliver exceptional customer service and support operations and merchandising under management guidance. You will engage customers, promote loyalty programs and promotions, and maintain an organized floor and stockroom.

The role requires energetic, customer-focused individuals who can work weekends and evenings, with strong communication and teamwork skills.