Retail Sales & Customer Experience Associate

Michael Kors; Paramus (NJ); Hybrid; USD 2,066,000 - 2,617,000; Full time

Job summary

Michael Kors is seeking a Sales Support Associate to assist the sales team and maintain a organized, welcoming shopping environment. Responsibilities include replenishing merchandise on the sales floor, supporting stock checks, assisting with floor moves, and processing POS transactions efficiently.

You will greet customers warmly, determine their needs, direct them to the right sales associate, and collaborate with stock and sales teams to ensure a fast, seamless fitting room and checkout

Responsibilities

• Replenish merchandise on the sales floor
• Perform stock checks for customers and in support of sales associates
• Assist with merchandise floor moves and other visual tasks
• Process POS transactions accurately and efficiently
• Comply with all sales related policies and procedures
• Greet each customer in a warm and friendly manner
• Interact with customers as they enter the store
• Respond to customer’s questions quickly and accurately
• Determine customer’s needs and direct them to the appropriate sales associate
• Assist the sales associates in resolving all client problems and complaints as needed
• Work with stock and sales associates effectively to ensure a fast and seamless customer experience in the fitting rooms
• Provide the highest level of customer service to each customer
• Keep sales floor and merchandise neat, organized and stocked
• Unpack, hang/fold merchandise, and secure security tags when needed
• Maintain the sales floor, fitting rooms, cash wrap; processes and run go-backs
• Adhere to work schedule, inclusive of time and attendance
• Comply with all Point-of-Sale policies and procedures
• The Company is an equal employment opportunity employer.

Job description

Michael Kors is seeking a Sales Support Associate to assist the sales team and maintain a organized, welcoming shopping environment. Responsibilities include replenishing merchandise on the sales floor, supporting stock checks, assisting with floor moves, and processing POS transactions efficiently.

You will greet customers warmly, determine their needs, direct them to the right sales associate, and collaborate with stock and sales teams to ensure a fast, seamless fitting room and checkout