Retail Sales & Clienteling Specialist

Chico's FAS, Inc.; Melbourne (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Chico’s FAS, Inc. in Melbourne, FL is seeking a Sales Associate to support management in delivering a customer- and product-focused sales culture. You’ll promote MAPS principles, assist customers, and help achieve profitability while representing our brand values.

This role emphasizes excellent service, product knowledge, and teamwork in a fast-paced store environment. You\'ll handle transactions, sign up rewards, and contribute to visual standards and store presentation.

Qualifications

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers, Associates, and Management.
• Regular attendance is essential to this position. Ability to work a flexible schedule, including nights, weekends and holidays.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and sales floor maintenance.
• Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in store and on-line.
• Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assist with boutique cleanliness and organization.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.
• Other duties as assigned.

Education

High School diploma or equivalent

Job description

Chico’s FAS, Inc. in Melbourne, FL is seeking a Sales Associate to support management in delivering a customer- and product-focused sales culture. You’ll promote MAPS principles, assist customers, and help achieve profitability while representing our brand values.

This role emphasizes excellent service, product knowledge, and teamwork in a fast-paced store environment. You\'ll handle transactions, sign up rewards, and contribute to visual standards and store presentation.