Retail Sales & Brand Ambassador

J Mclaughlin; Hanover (NH); On-site; USD 25,000 - 28,000; Full time

Job summary

J.McLaughlin is seeking a highly motivated Sales Associate for our Hanover, NH store. You will act as the Brand Ambassador, delivering exemplary client service and building lasting relationships with our community of customers.

You will drive sales through product knowledge, participate in store events, and maintain up-to-date knowledge of promotions and new arrivals. This role supports daily store operations and embodies the Culture of Kindness that defines our brand.

Qualifications

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record achieving sales goals and takes accountability for results.
• Positive and self-motivated to win every customer.
• Consistently demonstrate accountability, reliability, and professionalism.
• High energy and results driven.
• Adapts positively to change and has strong problem-solving skills.
• Ability to multi-task, while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities.
• Provide exemplary client service to create a customer centric, friendly retail environment that fosters loyalty within our communities.
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives.
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client and team focused.
• Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients.
• Utilize selling techniques to help overcome objectives and close a sale.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks and ensure the customer is the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner.
• Effectively communicate with customers, supervisors, peers, and other stores teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships.
• Assist in the execution all direction from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Understand and adhere to company policies and procedures and standards of professionalism.
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

Skills

Retail experience

Customer service

Team player

Sales oriented

Communication

Accountability

Problem solving

Multi-tasking

Shift flexibility

Stamina

Education

High School Diploma or GED

Job description

J.McLaughlin is seeking a highly motivated Sales Associate for our Hanover, NH store. You will act as the Brand Ambassador, delivering exemplary client service and building lasting relationships with our community of customers.

You will drive sales through product knowledge, participate in store events, and maintain up-to-date knowledge of promotions and new arrivals. This role supports daily store operations and embodies the Culture of Kindness that defines our brand.