Retail Sales Associate- Woodlands Mall

Lovisa America LLC; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Team Member to provide exceptional customer experiences and contribute to sales growth. Responsibilities include assisting with merchandising, ensuring store cleanliness, and tracking performance indicators. Ideal candidates should excel in customer service, communication, and teamwork, embracing the Lovisa Style Guide to represent the brand professionally.

Qualifications

• Strong ability to provide exceptional customer service and handle complaints.
• Track sales and understand performance indicators.
• Ability to assist in merchandising and maintain store cleanliness.

Responsibilities

• Provide exceptional experiences and resolve customer complaints.
• Understand and assist in achieving store sales and KPIs.
• Assist in visual merchandising and maintain a clean store environment.

Skills

Customer Service

Sales

Communication

Teamwork

Job description

Team Member

Position Description and Key Measures

Position: Team Member

Department: Retail Operations

Reports To: Store Manager

Duties & Responsibilities

Customer Experience

• Provide exceptional experiences to every customer using the Sell with Style steps.
• Professionally resolve all customer complaints, ensuring the customer leaves satisfied by listening, understanding, and finding a resolution.
• Share product knowledge for current add-ons when styling customers.
• Complete customer bag checks when required.

Sales

• Understand store targets set daily, weekly, and monthly, and monitor store performance regularly.
• Assist in achieving store sales and performance indicators.
• Track sales hourly using the store diary.
• Continuously improve all company KPIs.
• Utilize store diary tools to meet KPI benchmarks.

Ear Piercing

• Understand proper use of mechanical stud and clasp ear devices.
• Provide safe and sanitary ear piercing.
• Recognize procedures for potential exposure to blood-borne pathogens.

Visual Merchandising and Housekeeping

• Assist in merchandising and maintaining store cleanliness.
• Execute floor updates, range updates, and promotions as per planogram.
• Ensure signage is accurate and up-to-date.
• Complete morning cleaning and end-of-day merchandising tasks.
• Maintain a clean and tidy store environment.
• Log maintenance issues within 24 hours.
• Keep the backroom organized and free of stock.
• Conduct regular store walks to identify safety issues.

Product Management

• Process stock according to standards.
• Replenish stock within 24 hours of delivery.
• Complete stock audits weekly.
• Refill products daily and organize excess stock properly.
• Ensure faulty products are repaired or removed promptly.

Private and Confidential

• Scan out non-repairable products on the same day found.
• Follow visual merchandising and promotional directives.

Brand Ambassador

• Present yourself according to the Lovisa Style Guide.
• Wear the team piece on every shift.
• Maintain professionalism at all times.

Communication

• Read, understand, and act on all points in the Lowdown and communication notifications.
• Maintain open communication with the store team and utilize the store diary daily.
• Respond to calls within 24 hours and emails within 48 hours.

Other

• Comply with Lovisa Employee and Security Manuals.
• Stay updated on policies and procedures.
• Maintain security awareness.
• Use daily cash-up sheets for balancing registers.
• Be coachable, flexible, and proactive.
• Work hours as per roster, with prior approval for outside hours.
• Perform other duties and projects as assigned.

Key Measures and Accountabilities

• Sales growth compared to last year.
• Average dollar sales above benchmark.
• Items per sale above benchmark.
• Add-On sales of 15% or more.
• 90% Lola completion rate.

Note: This job posting is active and not expired.