Retail Sales Associate - Waterstone Center

Old Navy; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Brand Associate to join their dynamic team in Cincinnati. In this role, you will be pivotal in delivering an exceptional customer experience by engaging with customers and promoting brand loyalty. Your responsibilities will include providing excellent customer service, educating customers about loyalty programs, and supporting various store operations. The ideal candidate is a passionate retail professional who thrives in a fast-paced environment and is committed to continuous improvement. If you enjoy connecting with customers and contributing to a positive work atmosphere, this opportunity is perfect for you.

Qualifications

• Excellent customer service skills to drive brand loyalty.
• Ability to engage and connect with customers effectively.

Responsibilities

• Provide exceptional customer service to enhance the shopping experience.
• Promote loyalty programs and drive sales through suggestive selling.

Skills

Customer Service

Communication

Problem Solving

Retail Technology

Sales Skills

Tools

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom, and office and lift up to 30 lbs.