Retail Sales Associate, University Village

Brooks Running Company; Seattle (WA); Hybrid; USD 29,342 - 39,289; Full time

Benefits offered by this job

401K Savings Plan and match

Transportation assistance

product discounts and giveaways

Job summary

Brooks Sports Inc. seeks a friendly Retail Sales Associate to deliver the premium shopping experience customers expect. You will bring energy, product knowledge, and outstanding service to every interaction, helping customers feel welcome, supported, and confident in their selections.

You support store operations through merchandising, stocking, cashiering, and maintaining an organized sales floor. You are a storyteller, problem solver, and brand ambassador who helps make every visit the best

Qualifications

• 1+ years of relevant retail experience preferred.
• Availability to work two to three shifts a week, including evenings and weekends.
• Moderate computer proficiency and ability to quickly learn new computer programs.
• Accurate POS and inventory counting abilities.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Excellent interpersonal skills that inspire and build trust across the company and with customers.
• Excellent verbal and written communication skills with concise, clear language.
• Keen attention to detail while understanding broader store and business needs.
• Passionate participation in Brooks’ sports activities a plus, empathetic to runners and Brooks community.
• Embraces and lives the Brooks values!

Responsibilities

• Create a welcoming, inclusive, energetic, and fun environment that elevates the Brooks brand from greeting to checkout.
• Deliver premium personalized customer service through active listening, storytelling, and expert product education for customers of all athletic abilities.
• Develop a strong understanding of runners to build authentic relationships with customers.
• Guide customers in selecting footwear, apparel, and accessories; support fitting and gait analysis service as trained.
• Recognize opportunities to understand and solve for secondary customer needs.
• Stay up to date on product technologies, features, and benefits.
• Be a fit expert by mastering the Brooks fit process for footwear, apparel, and bras.
• Maintain readiness through merchandising, cleaning, organization, and stock replenishment.
• Participate in inventory processes including receiving, counting, and stocking back‑of‑house inventory.
• Accurately perform POS transactions.
• Support store events and activations as needed.
• Communicate effectively with store leadership and teammates to support store goals.
• Demonstrate regular, dependable attendance and contribute to a positive team culture.
• Perform other duties as assigned by store leadership.

Skills

Customer service

Communication

Sales experience

Attention to detail

Teamwork

Physical stamina

Tools

POS software

Job description

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First
  • We act in the best interest of the runner
• Word is Bond
  • We do what we say we’ll do
• Champion Heart
  • We give our all in everything we do
• There is no “I” in Run
  • We stay generous with our humanity
• Keep Moving
  • We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.

Your Job:

As a Retail Sales Associate at Brooks, you play a critical role in delivering the premium shopping experience retail customers expect. You bring energy, product knowledge, and outstanding service to every interaction – helping retail customers feel welcome, supported, and confident in their product selections. You support retail store operations through merchandising, stocking, cashiering, and maintaining an organized retail sales floor. You are a storyteller, problem solver, and brand ambassador that helps make every visit the best part of the customer’s day.

Your Responsibilities:

• Create a welcoming, inclusive, energetic, and fun environment that elevates the Brooks brand; from greeting to checkout.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Develop a strong understanding of runners and those aspiring to be active, to build authentic relationships with our customers.
• Guide customers in selecting the right footwear, apparel, and accessories; support fitting and gait analysis service as trained.
• Recognize appropriate opportunities to understand and solve for secondary customer needs.
• Stay up to date on all product technologies, features, and benefits.
• Be a fit expert by becoming proficient in the Brooks fit process for footwear, apparel, and bras.
• Maintain readiness through daily merchandising, cleaning (including floors, bathrooms, etc.), organization, and sales floor stock replenishment.
• Participate in inventory processes, including receiving, counting, and stocking back‑of‑house inventory.
• Accurately perform POS transactions.
• Support store events and activations as needed.
• Communicate effectively with store leadership and teammates to support store goals.
• Demonstrate regular, dependable attendance and contribute to a positive team culture.
• Perform other duties as assigned by store leadership.

Qualifications:

• 1+ years of relevant retail experience preferred
• Availability to work two to three shifts a week, including evenings and weekends
• Moderate computer proficiency and ability to quickly learn new computer programs
• Accurate POS and inventory counting abilities
• Ability to lift up to 50 lbs. and stand for extended periods
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in executing tasks while understanding broader store and business needs
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!

Compensation:

The pay range for this position is $21.30 - $28.52 per hour. Base pay offered will vary depending on job‑related knowledge, skills and experience.

Other:

Brooks is proud to offer a robust benefits package to our employees and their families!

Benefits:

• 401K Savings Plan and match, transportation assistance

Bonus:

• In addition to base pay, employees may also be offered an annual bonus based on company performance.

Paid Time Off:

• Brooks offers three paid holidays and paid sick leave. Part‑time employees consistently working more than 20 hours per week will also accrue PTO and receive parental leave.

Perks:

• product discounts and giveaways, employee recognition, and fitness discounts

EEO Statement:

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two‑spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non‑merit based factors.