Retail Sales Associate - The Commons

Old Navy; Martinsburg (WV); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

50% employee merchandise discount

Competitive Paid Time Off plan

401(k) plan with company matching

Employee stock purchase plan

Medical, dental, and vision insurance

Medical/dental/vision/Life insurance

Job summary

A popular clothing retailer is seeking a Customer Associate who will engage with customers and provide excellent service. Responsibilities include assisting customers, offering styling suggestions, and supporting various store operations. Candidates need strong communication skills, a knack for problem-solving, and the ability to work with technology to enhance customer experience. The role offers substantial benefits including a generous merchandise discount and a competitive Paid Time Off plan.

Qualifications

• Ability to utilize technology effectively.
• Continuous improvement focus and openness to feedback.
• Courteous handling of customer interactions.
• Willingness to learn procedures through on-the-job training

Responsibilities

• Provide excellent customer service and brand expertise.
• Acknowledge and assist customers efficiently.
• Offer style and outfit suggestions using displays.
• Promote loyalty by educating customers about loyalty programs
• Leverage omni-channel offerings to provide a frictionless customer experience
• Support sales floor, fitting room, checkout and back-of-house processes as needed
• Be courteous and responsive to internal and external requests
• Exchange and verify job-related information to provide support

Skills

Good communication skills

Problem-solving abilities

Basic information-gathering skills

Ability to engage with customers

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You’ll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes, as required.
• Courteous and responsive to internal/external request.
• Exchange and verifies job related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

Equal Opportunity

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.