Retail Sales Associate - Colonial Commons

Old Navy; Harrisburg (Dauphin County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

50% off regular-priced merchandise

Paid Time Off

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life insurance

Job summary

Old Navy is seeking customer-focused individuals in Harrisburg, PA to provide excellent service. You'll engage customers, assist with merchandise, and promote our loyalty programs while contributing to our welcoming environment.

Ideal candidates should be effective communicators, problem solvers, and eager to learn. Enjoy generous benefits, including discounts, 401(k) matching, and paid time off. Join us and become part of a diverse team dedicated to making fashion accessible for everyone.

Qualifications

• Good communicator with the ability to utilize technology effectively.
• Problem solver with a focus on continuous improvement.
• Ability to learn procedural knowledge through on-the-job training.

Responsibilities

• Engage and connect with customers providing excellent service.
• Promote loyalty programs and inform customers about merchandise.
• Support sales floor and operational processes efficiently.

Skills

Customer engagement

Effective communication

Problem-solving

Basic technology skills

Job description

About Old Navy

Forget what you know about old‑school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must‑have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast‑paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What you’ll do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni‑channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back‑of‑house processes, as required.
• Be courteous and responsive to internal/external requests.

Who you are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information‑gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on‑the‑job training.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five on‑the‑clock hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.
• For eligible employees.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.