Retail Sales Associate - T/C at Cedar Lodge

Gap Inc.; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate who will play a key role in enhancing customer experiences and driving brand loyalty through excellent service. In this position, you'll utilize your communication skills and retail knowledge to positively engage with customers, contribute to a collaborative team environment, and support store operations. A flexible schedule is essential for this role, which may require evening, overnight, and weekend shifts.

Qualifications

• Good communicator able to interact effectively with customers and team.
• Passionate about retail and able to thrive in a fast-paced environment.
• Flexible schedule including holidays, evenings, and weekend shifts.

Responsibilities

• Engage and connect with customers providing excellent customer service.
• Promote customer loyalty programs and drive sales.
• Support sales floor and operational processes effectively.

Skills

Communication

Customer Service

Problem Solving

Retail Technology

Job description

About the RoleAs a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.