Retail Sales Associate - Springhurst T/C

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking customer service associates who can engage with customers, provide product knowledge, and enhance brand loyalty. The role involves assisting customers, promoting loyalty programs, and supporting various store processes to deliver a premium experience.

Qualifications

• Ability to utilize technology effectively.
• Good problem-solving skills and openness to feedback.

Responsibilities

• Provide excellent customer service and product knowledge.
• Assist customers and locate merchandise efficiently.
• Promote loyalty programs and support sales processes.

Skills

Communication

Problem Solving

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. All associates are expected to become experts in the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and team members to meet goals.
• Problem solver focused on continuous improvement, always learning, open to feedback, and taking necessary actions.
• Able to handle customer interactions and potential issues courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.