Retail Sales Associate--Southwest plaza

Lovisa America LLC; Littleton (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

Une entreprise de vente au détail dynamique recherche un Team Member pour offrir une expérience client exceptionnelle. Le candidat idéal devra avoir une forte passion pour les ventes, une attention particulière aux détails et de bonnes compétences en communication. Ce poste implique également la gestion des stocks et des responsabilités de merchandising visuel pour soutenir les objectifs du magasin.

Benefits

Remises sur les produits

Formation continue

Qualifications

• Expérience professionnelle dans la vente au détail est un atout.
• Capacité à fournir un service client de qualité.
• Flexibilité et capacité à travailler en équipe.

Responsibilities

• Offrir un service client exceptionnel selon les étapes de la vente.
• Atteindre les objectifs de vente et suivre la performance du magasin.
• Réaliser des perçages d'oreilles sûrs et sanitaires.

Skills

Service à la clientèle

Vente

Résolution de problèmes

Merchandising visuel

Job description

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps.
• Professionally resolve all customer complaints, ensuring the customer leaves satisfied by listening, understanding, and finding a resolution.
• Share product knowledge for current add-ons when styling customers.
• Complete customer bag checks when required.

SALES

• Understand store targets set daily, weekly, and monthly, and track store performance regularly.
• Assist in achieving store sales and performance indicators.
• Track sales hourly using the store diary.
• Continuously improve on all company KPIs and utilize store tools to achieve benchmarks.

EAR PIERCING

• Understand the proper use of mechanical stud and clasp ear devices.
• Provide safe and sanitary ear piercing services.
• Recognize procedures for potential exposure to blood-borne pathogens.

VISUAL MERCHANDISING AND HOUSEKEEPING

• Assist in merchandising and store housekeeping.
• Execute floor updates, range updates, and promotions as per planogram.
• Complete sale setups, ensure signage is correct, and daily cleaning routines are followed.
• Log maintenance issues within 24 hours and keep the store tidy and safe.

PRODUCT MANAGEMENT

• Process stock according to standards and replenish ranges within 24 hours of delivery.
• Complete regular stock audits and organize excess stock appropriately.
• Ensure all product is repaired if faulty and properly scanned out if non-repairable.

BRAND AMBASSADOR

• Present yourself according to Lovisa Style Guide and wear the team piece on every shift.
• Maintain professional conduct at all times.

COMMUNICATION

• Read, understand, and act on all points in the Lowdown and communication notifications.
• Maintain open communication with the store team and respond to calls/emails promptly.

OTHER

• Comply with all company manuals, policies, and procedures.
• Maintain security awareness, balance cash registers, and be flexible and proactive.
• Work within rostered hours and seek approval for outside hours.

KEY MEASURES AND ACCOUNTABILITIES

• Meet sales growth targets, average dollar benchmarks, items per sale, and add-on percentage.
• Achieve LOLA completion rate of 90%.

Note: This role includes acting appropriately according to Lovisa standards and stepping in for managers as needed, within your skill level.

Lovisa’s 10 Plus 1 Culture Commitments include values such as a can-do attitude, customer experience, respect, continuous improvement, communication, accountability, teamwork, and trust.