Retail Sales Associate (Seasonal)

New Balance; Hanover (MD); On-site; USD 60,000 - 80,000; Part time

Job summary

New Balance is seeking Retail Sales Associates to provide exceptional customer service and ensure smooth store operations. Candidates should have strong communication skills, a team-oriented mindset, and a willingness to work flexible hours. This role offers competitive pay and a comprehensive benefits package.

Benefits

Medical, dental, and vision insurance

401K

Tuition reimbursement

Lifestyle support

Generous vacation and parental leave

Qualifications

• Must be 18 years or older.
• Strong customer service and verbal communication skills.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Measure and fit customers with appropriate products.
• Maintain store appearance and protect products.

Skills

Customer service

Verbal communication

Teamwork

Basic math

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Job Mission

Retail Sales Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

Major Accountabilities

1. Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
   • Greet and make customer contact
   • Understand the customer's needs
   • Educate the customer on product features and benefits
   • Solve any customer problems/answer any questions
   • Transact the sale through suggestive selling, multiple selling, and effective closing
2. Correctly measure and fit customers with appropriate NB product
3. Inform customers about any promotions we have running
4. Keep the floor always looking its best – neat, organized, and well stocked
5. Make sure items are labeled and price marked properly
6. Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
7. Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements for Success

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Ability to lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods; climb ladders occasionally; climb and descend stairs frequently.

Maryland Only Pay Range: $15.00 - $19.53 Hourly (actual base pay varies based on experience, role, location, and other factors).

Regular Associate Benefits

We offer a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and additional perks like online courses, tuition reimbursement, and lifestyle support. Our culture promotes work-life balance with generous vacation, holidays, and parental leave.

Temporary associates receive medical, dental, vision insurance, and an associate discount. Part-time associates are provided 401K, short-term disability, a yearly $300 lifestyle reimbursement, and an associate discount.

Equal Opportunity Employer

New Balance is committed to providing equal employment opportunities and affirmative action regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected classes.