Retail Sales Associate, Sandro/Maje, The Shops at Riverside, Hackensack

SMCP NORTH AMERICA (US, CANADA); Hackensack (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health plan

401(k)

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

Job summary

SMCP is seeking a Retail Sales Associate for Sandro/Maje at The Shops at Riverside in Hackensack, NJ. You will deliver an exceptional client experience, style clients with personalized wardrobe recommendations, and contribute to daily store operations with a focus on visual standards and team collaboration.

We value fashion passion, strong communication, reliability, and flexibility to work evenings, weekends, and holidays.

Qualifications

• 1+ years of customer service or retail experience, preferably in fashion.
• Passionate about styling and delivering an exceptional client experience.
• Strong communicator, friendly and relationship-driven.

Responsibilities

• Create a welcoming, elevated shopping experience with expert fashion advice.
• Style clients with personalized wardrobe selections and full-range product recommendations.
• Build and maintain a client book to foster long-term relationships.
• Drive sales, achieve personal and team goals, and support a thriving workplace culture.
• Provide solutions to customer concerns and ensure satisfaction.

Skills

Customer service

Retail sales

Communication

Team player

Fashion knowledge

Job description

Retail Sales Associate, Sandro/Maje, The Shops at Riverside, Hackensack

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team!

As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate personalized styling experiences, and bring fashion to life through your passion and expertise. From assisting with wardrobe selections to creating an inviting and inclusive shopping environment, you’ll play a key role in inspiring confidence and self-expression through style.

In this role, you’ll also contribute to the daily operations of the store, ensuring seamless efficiency on the sales floor and behind the scenes. Whether you’re maintaining visual standards, supporting your colleagues, or sharing your deep knowledge of our exclusive collections, your contributions will shape a dynamic and engaging shopping experience.

What You’ll Do:

Client Experience & Styling

• Create a welcoming, elevated shopping experience with expert fashion advice.
• Style clients with personalized wardrobe selections and full-range product recommendations.

Client Relationships & Loyalty

• Build and maintain a client book, fostering long‑term relationships.
• Encourage repeat visits through personalized follow‑ups and exclusive offers.

Brand Education & Engagement

• Share insights on collections, craftsmanship, and brand heritage.
• Guide clients through their shopping journey, ensuring a meaningful brand connection.

Store Operations & Visual Merchandising

• Support daily operations, including visual merchandising and floor maintenance.
• Ensure stock is replenished and the store remains organized and inviting.
• Drive sales, achieve personal and team goals, and support a thriving workplace culture.
• Work closely with the team to create a motivating, results‑oriented environment.

Customer Service & Problem Solving

• Address customer concerns professionally, ensuring satisfaction and long‑term loyalty.
• Provide solutions that enhance the overall client experience.

Who You Are:

• 1+ years of customer service or retail experience, preferably in a fashion-forward environment.
• Passionate about styling, fashion, and delivering an exceptional client experience.
• A strong communicator—friendly, engaging, and skilled at building relationships.
• A team player with a positive, solution-oriented mindset.
• Social media savvy (a plus, but not required).
• Adaptable and flexible to thrive in a fast‑paced retail setting.
• Flexible availability, including evenings, weekends, and holidays, is required

Join a Career That Fits Your Life:

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.

We know that balance and well‑being matter. That’s why we provide a voluntary health plan, 401(k), and paid time off, including holiday pay—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.

Ready to take your love for fashion to the next level? Apply today and become part of the SMCP Dream Team!

New Jersey Pay Transparency

$18 - $20 USD

Dear Applicant,

Thank you for considering employment with SMCP. As part of our commitment to fostering a diverse and inclusive workplace, we invite you to voluntarily provide demographic information. Your responses will remain confidential.

By answering these questions, you help us to ensure our workforce reflects the rich tapestry of backgrounds, experiences, and perspectives that make our company stronger. Understanding the diversity of our team allows us to create a supportive environment where every individual can thrive and contribute their best work.

We recognize the importance of privacy and respect your decision whether to answer these questions. However, we encourage you to consider the positive impact your voluntary participation can have on our ongoing efforts to build a more inclusive workplace where everyone belongs.

Thank you for your cooperation and for being a part of our commitment to diversity, equity, inclusion, and belonging.