PT Keyholder, Maje, San Jose, CA

SMCP NORTH AMERICA (US, CANADA); San Jose (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive base hourly pay

Individual commission & sales Incent

50% shopping discount

Cell phone contribution

Health, dental, life insurance & long‑

Job summary

SMCP NORTH AMERICA (US, CANADA) is seeking a Keyholder in California to support store leadership, ensure smooth operations, and deliver an exceptional luxury customer experience. You will open/close procedures, drive sales, and mentor team members to uphold brand standards across Sandro and Maje collections.

Ideal candidates have 1+ year in retail with supervisory experience, a passion for fashion trends, and outstanding communication.

Qualifications

• 1+ year in retail or customer service, supervisory experience preferred.
• Enthusiastic about providing exceptional customer service in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills and persuasive demeanor.

Responsibilities

• Lead and supervise store operations in the absence of Store Manager/Asst Manager.
• Handle daily operations including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, foster relationships and loyalty.
• Achieve sales targets through service and brand values.

Skills

Customer service

Communication

Leadership

Fashion knowledge

Job description

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global .

At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team!

As a Keyholder , you’ll support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience every day. You’ll use your passion for fashion and your customer service skills to create memorable moments for our clients. Your leadership will shine through as you assist with opening and closing procedures, lead by example, and take on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution.

You’ll also play a pivotal role in building lasting relationships with our customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment. Whether you’re guiding clients to the perfect outfit or ensuring store operations run seamlessly, you’ll help create a shopping experience that’s as chic as Paris itself.

What You’ll Do :

Leadership & Supervision

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.

Store Operations & Visual Merchandising

• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.

Brand Experience & Client Engagement

• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Who You Are:

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Lifestyle:

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

• Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives.
• With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you.
• We also provide a cell phone contribution.
• comprehensive health, dental, life insurance, and disability coverage
• employer-matched 401(k)
• paid time off (vacation, sick time, holidays)
• paid parental leave
• pet benefits
• Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning
• MAVEN Family Planning, providing additional support for family planning and wellness.
• opportunity to participate in our Retail Stylist Program

Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.

CALIFORNIA COMPENSATION RANGE

$17 - $22 USD

Dear Applicant,

Thank you for considering employment with SMCP. As part of our commitment to fostering a diverse and inclusive workplace, we invite you to voluntarily provide demographic information. Your responses will remain confidential.

By answering these questions, you help us ensure that our workforce reflects the rich tapestry of backgrounds, experiences, and perspectives that make our company stronger. Understanding the diversity of our team allows us to create a supportive environment where every individual can thrive and contribute their best work.

We recognize the importance of privacy and respect your decision whether to answer these questions. However, we encourage you to consider the positive impact your voluntary participation can have on our ongoing efforts to build a more inclusive workplace where everyone belongs.

Thank you for your cooperation and for being a part of our commitment to diversity, equity, inclusion, and belonging.