Retail Sales Associate (PT)

New Balance Athletics, Inc.; Destin (FL); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401K

Tuition reimbursement

Lifestyle reimbursement

Paid time off

Holidays

Parental leave

Job summary

New Balance Athletics, Inc. in Silver Sands, FL is seeking Retail Sale Associates to ensure our stores run smoothly and deliver exemplary customer service.

You will educate customers on product features and benefits, assist with fitting and transactions, and maintain a neat, well-stocked sales floor. Responsibilities include greeting customers, applying the GUEST service model, informing them about current promotions, and safely handling merchandise while working a flexible schedule, including

Qualifications

• Must be 18 years of age or older.
• People person with strong communication skills.
• Retail experience preferred but not required.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to perform basic math.
• Flexible schedule, including weekends and holidays.
• Ability to lift up to 50 lbs with assistance.
• Must be able to stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Greet customers and understand their needs.
• Educate customers on product features and benefits.
• Solve customer questions and problems.
• Transact sales through effective selling and closing.
• Measure and fit customers with appropriate NB product.
• Inform customers about promotions.
• Keep the sales floor neat, organized, and well stocked.
• Ensure items are labeled and priced correctly.
• Protect products by monitoring merchandise and reporting issues.

Skills

Customer service

Product knowledge

Selling techniques

Teamwork

Education

High school diploma or equivalent

Job description

Job Mission

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

Major Accountabilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
  • Greet and make customer contact
  • Understand the customer's needs
  • Educate the customer on product features and benefits
  • Solve any customer problems/answer any questions
  • Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best - neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements for Success

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Silver Sands, FL Retail Only Pay Range: $14.00 - $14.85 - $17.85 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. Additional perks include online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs. Associates also receive a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.